ABSTRACTThe study sought to investigate the relationship between remuneration and service delivery inthe hospitality industry in Uganda, a case study of International Hotel Muyenga. The study wasguided by three objectives namely; to examine the types of staff remuneration in IHM and thelevel of service quality in IHM. The study was basically quantitative although having qualitativeelements involving 32 respondents. It was guided by a descriptive survey design wherebyobjectives were tested usi...
ABS fRACTThe research study was employee compensation and organizational performance in the selectedconservational areas in western Uganda. The study was guided by the following researchobjectives to determine the respondents’ pro file in terms of age, gender, level of education,marital status and experience, to establish the level of effectiveness of employee compasation inthe selected conservational areas of western Uganda, to determine the level of organisationalperformance in Selected c...
ABSTRACT This study was set to determine the correlation between service quality and customer satisfaction in selected hotels of Kampala Uganda. It was guided by four specific objectives, that included; i) to determine the respondents profile in terms of age, gender, level of education, marital status and experience ii)determining the level of service quality; iii) the level of customers satisfaction; and iv) the relationship between service quality and customers 'satisfaction. The study used...