Formal Communication And Organisational Performance A Case Study Of Agency For Technical Corporation And Development(Acted)Ka~Oja,Uganda

ABSTRACT

The purpose of the study was to establish if there is any relationship between formal communication and employee performance at ACTED. To establish the relationship between downward communication and employee performance in ACTED. To establish the relationship between upward communication and employee performance at ACTED as well as to establish the relationship between horizontal communication and employee performance at ACTED. The literature was reviewed from other researchers' and scholars' views about the topic under study, it consists of the forms of communication, the communications and employee performance and guidelines to effective communication basing on the research objectives and questions. The study used a descriptive case study design. This study fo llowed a quantitative research paradigm and used a correlation, cross-sectional survey design. The study was quantitative in that variables were measured and analyzed using numbers (Amin, 2005). The study was correlation in that it was interested in relating each of the three forms of fo rmal communication (downward, upward and horizontal) to Performance of employees in ACTED (Amin, 2005). The study used a survey design since it involved a large sample (Fanning, 2005 & Devaus, 1996) and was cross-sectional, as data were collected at once (Olsen & Marie, 2004). The design was chosen on account of limited time and costs. The findings revealed that employee performance at ACTED depends on formal communication. The study established that; Most employees of ACTED are literate with minimum qualifications. Table 1 presented that the education level of the employees is generally high as indicated by the highest percentage having Bachelor's degree. In the view of the study findings, the researcher concludes that the formal communication at ACTED in Karamoja is effective, most employees at ACTED are literate with minimal qualifications and that employee performance at ACTED in Karamoja depends on fo rmal communication. In recommendations the management should always sit and evaluate the performance of the employees and if possible give them allowances and holidays to motivate them.