IMPACT OF ELECTRONIC COMMUNICATION ON EFFICIENCY OF AN ORGANIZATION (A CASE STUDY OF ZENITH BANK PLC)

TABLE OF CONTENTS.

Tattle page i

Approval page ii

Dedication iii

Acknowledgements iv

Abstract v

Table of contents.

CHAPTER ONE

1.1 Introduction 1

1.2 Statement of the problem 3

1.3 Research Questions 3

1.4 The need for the study 4

1.5 The significance of the study 4

1.6 Delimitation 5

1.7 Limitation 5

CHAPTER TWO

REVIEW OF RELATED LITERATURE

2.1 Electronic Transaction in the Nigerian Banking Industries 6

2.2 The Benefits of Electronic Communication to the Bank

2.3 An efficient Electronic communication should possess the 

Following main characteristics 10

2.4 problems Identified

2.5 The Environmental Impact of Electronic communication 12

2.6 What are the Advantages and Disadvantage of 

Electronic Communication? 15

2.6 Electronic tool used to facilitate communication in an 

Organization 18

2.8 Effectiveness of Electronic communication 20

2.9 The Implementation of Electronic communication Network 23

2.10 Electronic communication in Business Today. 24

2.11 communication Network or manage Global operation 

(Global Business) 25

2.12 Prerequisite for a successful Electronic communication Network 26

CHAPTER THREE

METHODS AND PROCEDURE OF DATA COLLECTION

3.0 Introductions 28

3.1 Development of the questionnaire 29

3.2 Instrument used 29

3.3 Population of study 29

 3.4 Sampling 29

3.5 Distribution and collection of Questionnaire 30

3.6 Methods of data Analysis 30

CHAPTER FOUR

PRESETATION AND DATA ANALYSIS 31

CHAPTER FIVE

SUMMARY, CONCLUSION AND RECOMMNDATIONS

5.1 Summary 45

5.2 Recommendations 46

5.3 Conclusions 47

References