Information Technology And Sustainable Tourism Development Of Selected Museums In Kampala-Uganda

ABSTRACT

The study was about information technology and sustainable tourism development in selected

museums of Kampala-Uganda. The study was based on the following four objectives; to

determine the respondents profile in terms of age, gender, level of education, marital status and

experience: to establish the level of effectiveness of information technology in the selected

museums of Kampala-Uganda; to determine the level of sustainable tourism development in the

selected museums of Kampala-Uganda; and to establish if there is a significant relationship

bct\een information technology and sustainable tourism development in the selected museums

ol· l(ampala-Uganda. A sample of 667 respondents both female and male selected museums'

employees and their tourists were used for the study. The study employed a case study research

design and methodology used was both qualitative and quantitative. Questionnaires and

documentary review were the major tools of data collection. In regard to level of effectiveness of

information technology at selected museums, it was revealed by majority 50.00% strongly

agreed that selected museums use visitor management techniques when determining carrying

c1pncit) to be reach its threshold by monitoring visitor flows and controlling tourist numbers.

majority 46.67% agreed that selected museums use alternative approaches to tourism carrying

capacity by using planning frameworks which focus on sustaining the social and biophysical

rc·sources rather than setting limits to tourist numbe1·s. In regard to level of sustainable tourism

dndopment. majority 43.33% agreed that the destination is able to absorb the number of visitors

mtllllul damage to the environment, community or visitor experience, majority 58.33% agreed

that the central authority takes mandatory measures to reduce environmental degradation. In

regard to relationship between IT and sustainable tourism development, majority 51.67%

strongly agreed that selected museums' IT enables managers to have vast amounts of

information lor decision making and long-term planning, majority 45.00% strongly agreed that

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