The study assessed the Impact of Motivation and Service Delivery in Secondary
Schools: A Case of Schools in Makindye Division, Kampala District — Uganda. The
objectives of the study included: To determine the impact of directors or Head teachers
on teachers’ motivation, establish the implications of teachers’ lack of motivation in
secondary school and determine whether there is a significant relationship between the
motivation and service delivery in secondary schools in Makindye East Division among
The research employed Descriptive research approach where simple random sampling
technique was used to get the sample size which required collecting information
through questionnaire and interviews to ensure accuracy in data collection. Finally, data
was analyzed quantitatively and qualitatively in form of; tables, figures and conclusions
were drawn at the end.
The major finding of the study was that up t~,7O% of the respondents revealed that
there is a mutual relationship between motivation and service delivery. This relationship
helps in attracting, retaining experienced and knowledgeable employees as well as
motivating them to work harder thus increasing productivity.
Recommendations were that Teacher management and development policy should be
geared towards improving teacher accountability, effective deployment, and promotion.
Also, there is the need to strengthen monitoring and supervision mechanisms to
improve teacher efficiency and effectiveness. The welfare of teachers should be
improved to get the desired results between teachers and directors as well as to
In conclusion, therefore, the levels of teacher motivation and service delivery tend to
vary depending on whether she/he works in a rural or urban area or at a public or
private school. Secondary school teachers tend to be more motivated than primary
teachers. The weak culture of teacher and school accountability and lack of supportive supervision are key reasons given for low job motivation.
BETTY, A (2021). Motivation And Service Delivery In Secondary Schools A Case Of Schools In Makindye Division, Kampala District — Uganda. Afribary. Retrieved from https://afribary.com/works/motivation-and-service-delivery-in-secondary-schools-a-case-of-schools-in-makindye-division-kampala-district-uganda
BETTY, ASIIMWE "Motivation And Service Delivery In Secondary Schools A Case Of Schools In Makindye Division, Kampala District — Uganda" Afribary. Afribary, 12 Jun. 2021, https://afribary.com/works/motivation-and-service-delivery-in-secondary-schools-a-case-of-schools-in-makindye-division-kampala-district-uganda. Accessed 28 Sep. 2021.
BETTY, ASIIMWE . "Motivation And Service Delivery In Secondary Schools A Case Of Schools In Makindye Division, Kampala District — Uganda". Afribary, Afribary, 12 Jun. 2021. Web. 28 Sep. 2021. < https://afribary.com/works/motivation-and-service-delivery-in-secondary-schools-a-case-of-schools-in-makindye-division-kampala-district-uganda >.
BETTY, ASIIMWE . "Motivation And Service Delivery In Secondary Schools A Case Of Schools In Makindye Division, Kampala District — Uganda" Afribary (2021). Accessed September 28, 2021. https://afribary.com/works/motivation-and-service-delivery-in-secondary-schools-a-case-of-schools-in-makindye-division-kampala-district-uganda