ABSTRACT
The research work based on strengthening competitive advantage of rural business through quality and environmental management system was carried using Emenite Ltd Emene Enugu a company in the manufacturing sector of Nigerian Economy as a case study. This was as a result of the scope of the research work which had its main points as competitive advantage, quality system and environmental management.
To make the work a fact based one, questionnaires were distributed randomly to staffs of Emenite Ltd in other to obtain facts and information necessary to answer the three (3) hypotheses questions designed by the researcher. Later on the data obtained were analysed by the use of frequency distribution and percentage and the results were presented in tables. The researcher noticed that total quality and environmental management are the prerequisites for reducing errors and unproductive activities in the company since the company had business advantage in view. It was also discovered that for efficiency and effectiveness in the organizational performance total quality management must be adhered to strictly and followed to the later. Also noticed was that the total quality and environmental management concept are new concepts in the Nigerian manufacturing industries.
Furthermore, through the analysis of data collected through questionnaires and personal interview some problems were identified and they include amongst others that the success a good quality and environmental management in an organization depends very much on the quality of management and supervisory personnel in the organization. Planning and measurement were noticed to be haphazardly done and this is a major prerequisite for the successful implementation of quality and environmental management.
Finally from the research findings, it became quite obvious that quality and environmental management goes beyond managers rendering lip service to conventional service quality wisdom. It also transcend a strenuous process, the success of which depends on an elusive combination of organizational, market management process to produces results through adherence to a clear well-articulated and consistent methodology. The research work as usual was divided into five different chapters.
TABLE OF CONTENT
TITLE PAGE
CERTIFICATION
DEDICATION
ACKNOWLEDGMENT
ABSTRACT
TABLE OF CONTENT
CHAPTER ONE:
INTRODUCTION
1.1BACKGROUND OF THE STUDY
1.2STATEMENT OF THE PROBLEM
1.3OBJECTIVE OF THE STUDY
1.4HYPOTHESIS FORMULATION
1.5SCOPE AND OF LIMITATION
1.6SIGNIFICANCE OF THE STUDY
1.7LIMITATION OF THE STUDY
1.8DEFINITION OF TERM
REFERENCE
CHAPTER TWO
REVIEW OF RELATED LITERATURE
2.0 INTRODUCTION
2.1 EMERGENCE OF CORPORATE ENVIRONMENTAL MANAGEMENT
2.1HISTORICAL BACKGROUND OF EMENITE LIMITED EMENE, ENUGU
2.2THEORETICAL FRAMEWORK
2.3EFFECTIVE APPROACHES TO IMPLEMENT QUALITY AND ENVIRONMENTAL MANAGEMENT
2.4QUALITY ASSURANCE IN ENVIRONMENTAL MANAGEMENT
2.5QUALITY SYSTEM
2.6SPECIFICATIONS AND REQUIREMENTS QUALITY CHARACTERISTICS AND STANDARDS
2.7CHARACTERISTICS/PRINCIPLES OF TOTAL QUALITY MANAGEMENT
2.8BENEFITS OF AN ENVIRONMENTAL MANAGEMENT SYSTEM
2.9 EMS STANDARDS
2.10 QUALITY ASSURANCE OF PRODUCTS AND SERVICES
2.1THE ROLES OF QUALITY MANAGEMENT
2.2BENEFITS OF QUALITY CONTROL
2.13 BENEFITS OF ENVIRONMENTAL MANAGEMENT SYSTEM
2.14 TOTAL QUALITY MANAGEMENT AND ITS IMPACT ON MANUFACTURING SECTOR
REFERENCES
CHAPTER THREE
3.1AN OVERVIEW
3.2SOURCES OF DATA
3.3RESEARCH CHARACTERISTICS
3.4POPULATION CHARACTERISTICS
3.5SAMPLE SIZE DETERMINATION
3.6SAMPLING PLANE
3.7TOOLS FOR DATA ANALYSIS
REFERENCES
CHAPTER FOUR
4.1PRESENTATION AND DATA ANALYSIS
4.2ANALYSIS OF RESPONSES
4.3TEST OF HYPOTHESIS
REFERENCES
CHAPTER FIVE
FINDINGS, CONCLUSION AND RECOMMENDATION
5.1SUMMARY OF FINDINGS
5.2CONCLUSION
5.3RECOMMENDATION
BIBLIOGRAPHY
APPENDIX