Teamwork and Employee Productivity in Dahabshil Bank, Mogadishu, Somalia

ABSTRACT 

This study was to examine the teamwork and employee productivity in Dahabshil Bank, Mogadishu, Somalia. The problem statement was poor implementation of team work in most organizations has had an effects on the overall output of employees in organizations (Adler & Nancy, 2011).The purpose of the study was to assess the effect of teamwork on employee productivity in Dahabshil Bank, Mogadishu. The Objectives were; to examine the relationship between interdependence (Team Trust) and employee productivity in Dahabshil Bank, Mogadishu, to assess the relationship between Recognition and employee productivity in Dahabshil Bank, Mogadishu. The study adopted descriptive research design because the study involved collecting opinions from different respondents. the cross sectional design was desired because it allowed the researcher to discover the relationship between employee productivity and teamwork from their point of view. A sample size of 70 respondents was determined through random sampling methods. Data was collected from primary sources using questionnaires. It was found out that there was a positive significant correlation with a Pearson correlation coefficient of 0.861 and its significance stood at 0.000. This shows that it rejects hypothesis and thus indicating a positive significant relationship between trust and employee productivity at Dahabshil Bank. With regards to the hypothesis it was accepted since reliable evidence point to the fact that the there was a positive significant relationship between the two variables. This further illustrates that trust are a good indicator or booster of team work for employee productivity. Relationship between recognition and employee productivity was computed at a Pearson Correlation Coefficient of 0.682. The significance of the relationship was within the acceptable range as it stood at 0.00 which rejects hypothesis and this signifies that the relationship between the two variables was strong, positive and significant. It was also found out that R square was 0.645 and this implies that 64.5% indicates that the model explains all the variability of the response data around its mean. The study concludes that optimistic expectations toward the productivity, attitude and behaviors of other and willingness to become vulnerable to other and serious elements to define trust. The study recommends that the employees at the Bank need to establish measures intended to provide trust to workers in teams. In private sector organizations, such type government policies should be adapted which support team efforts inside the organization. In this way overall organizational productivity and effectiveness can be enhanced. The study contributes to the knowledge that teamwork is key for the effectiveness of the employees. Employees who works as teams have more productivity than those who works individual.

TABLE OF CONTENTS

DECLARATION ........................................................................................................................i

APPROVAL .............................................................................................................................. ii

ACKNOWLEDGEMENTS .......................................................................................................iii

TABLE OF CONTENTS.......................................................................................................... iv

LIST OF TABLES ...................................................................................................................viii

LIST OF ACRONYMS ............................................................................................................ ix

ABSTRACT............................................................................................................................... x

CHAPTER ONE ........................................................................................................................1

INTRODUCTION .....................................................................................................................1

1.0 Introduction..........................................................................................................................1

1.1 Background of the study .................................................................................................1

1.1.1 Historical Perspective .......................................................................................................1

1.1.2 Theoretical Perspective .....................................................................................................2

1.1.3 Conceptual Perspective .....................................................................................................2

1.1.4 Contextual Perspective......................................................................................................3

1.2 Statement of the Problem.....................................................................................................4

1.3 Purpose of the Study ............................................................................................................5

1.4 Research Objectives.............................................................................................................5

1.5 Research Questions..............................................................................................................5

1.6 Hypothesis............................................................................................................................5

1.8 Significance of the study......................................................................................................6

1.9 Definition of key terms........................................................................................................7

CHAPTER TWO .....................................................................................................................8

LITERATURE REVIEW .......................................................................................................8

2.0 Introduction.....................................................................................................................8

2.1 Conceptual Framework ........................................................................................................8

2.2 Theoretical review................................................................................................................9

2.3 Teamwork ..........................................................................................................................10

2.4 Employee productivity.......................................................................................................11

2.5.1 Relationship between interdependence (Team Trust) and employee productivity .........12

2.5.2 Relationship between Recognition and employee productivity.......................................15

2.6 Conclusion/ Research Gap .................................................................................................22

CHAPTER THREE...............................................................................................................23

RESEARCH METHODOLOGY .........................................................................................23

3.0 Introduction........................................................................................................................23

3.1 Research Design.................................................................................................................23

3.2 Study Population................................................................................................................23

3.3 Sample Size........................................................................................................................24

3.4 Sample Procedure ..............................................................................................................24

3.5 Sources of Data ..................................................................................................................24

3.5.1 Primary Data ...................................................................................................................24

3.6 Data Collection Instruments ..............................................................................................24

3.6.1 Questionnaires.................................................................................................................24

3.7 Validity and Reliability......................................................................................................25

3.7.1 Validity of the study........................................................................................................25

3.7.2 Reliability of the study....................................................................................................25

3.8 Data Processing................................................................................................................25

3.9 Measurement of variables ..................................................................................................26

3.10 Data Analysis...................................................................................................................26

3.11 Ethical Consideration.......................................................................................................27

CHAPTER FOUR..................................................................................................................28

PRESENTATIONS, INTEPRETATIONS AND ANALYSIS OF DATA ........................28

4.0 Introduction........................................................................................................................28

4.1 Response rate .....................................................................................................................28

4.2 Demographic characteristics of respondents......................................................................28

4.2.1 Gender of Respondents ...................................................................................................28

4.2.2 Age of the respondents....................................................................................................29

4.2.3 How long have you been in this organization.................................................................30

4.2.4 Highest academic level attained......................................................................................30

Table 4.6: level of recognition at dahabshil bank, Mogadishu branch ....................................34

4.3.3 Employee productivity in Dahabshil Bank, Mogadishu .................................................36

4.4.1 Relationship between trust and employee productivity ..................................................38

4.4.2: Relationship between recognition and employee productivity at dahabshil bank, Mogadishu.....................................................39

4.5: The effect of teamwork on employee productivity...........................................................41

CHAPTER FIVE ...................................................................................................................43

SUMMARY OF DISCUSSIONS, CONCLUSIONS AND RECOMMENDATIONS .....43

5.0 Introduction........................................................................................................................43

5.1 Summary of findings..........................................................................................................43

5.1.1 Relationship between interdependence and employee productivity at Dahabshil Bank, Mogadishu Branch ...........................................43

5.1.3 The effect of teamwork on employee productivity.........................................................43

5.2 Discussion ..........................................................................................................................44

5.2.1 Relationship between trust and employee productivity ..................................................44

5.2.2 Relationship between recognition and employee productivity .......................................44

5.2.3 Effect of teamwork on employee productivity ...............................................................45

5.3 Conclusions........................................................................................................................46

5.3.1 Relationship between interdependence (Team Trust) and employee productivity .........46

5.3.2 Relationship between Recognition and employee productivity......................................46

5.4 Recommendations..............................................................................................................47

5.4.1 Relationship between interdependence and employee productivity at Dahabshil Bank, Mogadishu branch................................................47

5.5 Contributions to the study..................................................................................................48

5.6 Suggested areas for future study ........................................................................................48

REFERENCES ........................................................................................................................49

APPENDIX I: RESEARCH QUESTIONNAIRE ...................................................................53