THE CAUSES, EFFECTS AND REMEDIES OF ORGANISATION CONFLICTS IN NIGERIA TEACHING HOSPITAL [A CASE STUDY OF UNIVERSITY OF NIGERIA TEACHING HOSPITAL (UNTH) ENUGU

ABSTRACT

The impact of conflicts on Nigerian Organizations has come under focus in recent times. The teaching hospitals are not exceptions. Within the last few years, the predominance of conflict situations have manifested themselves in different forms-arbitration panels, industrial actions and associated management problems.
The aim of this study is to investigate the causes, effects and remedies of organization conflicts in Nigeria teaching hospital with a view to finding feasible solutions to these recurrent problems. The case study is the University of Nigeria Teaching Hospital (UNTH) Enugu. Both primary and secondary were used in the study primary data were collected through questionnaires and interview on a number of issues such as the causes, types and effects of conflict. Chi-square is the quantitative technique used for the data analysis, which was needed to test the formulated hypothesis. Consequently, the following finding were made from the research:
(1) Scarce resources, difference in individual goals and organizational goals, individual values, perception, culture and life-styles are the major causes of conflict in University of Nigeria Teaching Hospital(UNTH) Enugu.
(2) The most common type of conflict experienced in the UNTH are interpersonal and inter-group conflict.
(3) The attainment of post-conflict order or disorder depends on how the conflict itself is handled.
(4) Effective conflict management could lead to improved organization performance.
Based on the above findings, the following recommendations are made:-
(i) Anybody involved in the management of conflicts should understand the various sources of conflict so as to know how best to handle it.
(ii) Since conflict can sometimes lead to efficiency, management should know when and when not to promote it.
In conclusion, there is need for management to pay adequate attentions to conflict and it’s handling in their organizations for better efficiency.

TABLE OF CONTENTS

Title page
Approval page
Dedication
Acknowledgement
Abstract
Table of content
List of tables
List of figures

CHAPTER ONE:
INTRODUCTION
1.1 Background of the study
1.2 Statement of the problem
1.3 Purpose of study
1.4 Scope of the study
1.5 Research question
1.6 Research hypothesis
1.7 Significance of study
1.8 Definition of terms
1.9 Reference

CHAPTER TWO:
REVIEW OF RELATED LITERATURE
2.1 Types of conflict
2.2 Effect of conflict
2.3 Management of conflict
2.4 Conflict reduction method
2.5 Conflict handling modes
2.6 Conflicts and their management in UNTH
2.7 Summary of literature review

CHAPTER THREE:
RESEARCH DESIGN AND METHODOLOGY
3.1 Research design
3.2 Area of study
3.3 Population of the study
3.4 Sample and sampling
3.5 Instrument for data collection
3.6 Validation of the instrument
3.7 Reliability of the instrument
3.8 Method of data collection
3.9 Method of data analysis

CHAPTER FOUR:
PRESENTATION AND DATA ANALYSIS
4.1 Presentation and data analysis
4.2 Testing of hypothesis

CHAPTER FIVE:
FINDINGS. CONCLUSION AND RECOMMENDATIONS
5.1 Discussion of result/findings
5.2 Conclusion
5.3 Implication(s) of the Research findings
5.4 Recommendation
5.5 Suggestions for further research
REFERENCE
BIBILOGRAPHY
APPENDIX