INTRODUCTION
It sounds rather ironic that at a time when the opposition and controversy to the activities of the principal players on the global stage are growing increasingly harsh and more loud, we have chosen as our theme for this research “THE EFFECT OF GLOBALIZATION OF INFORMATION TECHNOLOGY ON OFFICE SERVICES”.
Globalization appears to be the most noticeable. Tough described by many as an elusive trend, globalization is a multi-dimensional, highly complex process with tending forms and a complex mix of effects in all places it touches. It is a process that has been referred to as “multi-faceted in its operation, massive in its reach and implications and elusive as a concept” Dele and Robertson (2003:14).
Globalization, the term may be relatively new one. But the development it refers to has been known for quite a long time. In African for example the movement and traffic in human beings and other resources across the Sahara into the Arab world, and later across the Atlantic into the American and European were definitely a significant episode in the process. Similarly, the sustained Islamic and Christian missionary campaigns in Africa as well as the subsequent colonization and domination of the continent by foreign powers marked another important phrase. But in the modern and restarted sense in which the concept is used today, globalization as such refers to “The forging of a multiplicity of linkages and interconnections between state and societies, which make up the modern world system”. Allen and Thomas, (2000:20).
The process aim at making the world into one large global village /neighbourhood so that events, decision and activities in one part can come tot have significant consequences for people and communities in quite distant parts. The concept of globalization, as Ahrens explains has made a remarkable career in recent years because world wide processes in the field of economics, communication, transport of ideas, and migration of religion have gained such an enormous speed that in many people’s consciousness it appears as if our globe were shrinking Ahrens (2000:286). Social relations acquire as it were relatively distance less and borderless qualities as human beings are turned into actors in a single but open stage with their actions and interactions more and more being conducted and organized on the basis of one world unit. Globalization has significant military, political, legal and cultural dimensions.
Information Technology has replaced the traditional equipment used by a secretary and the way in which secretarial task are performed is being modified. In the next ten years, as organizations try to stop the missing cost of paper work and to provide more information in a timely, usable format, electronic technology will be extended to the executive/managerial work station Iredia, (2002).
TABLE OF CONTENTS
CHAPTER ONE
1.0INTRODUCTION
1.1BACKGROUND OF THE STUDY
1.2STATEMENT OF THE PROBLEM
1.3PURPOSE OF THE STUDY
1.4RESEARCH QUESTIONS
1.5SIGNIFICANCE OF THE STUDY
1.6DELIMITATION OF THE STUDY
1.7LIMITATION OF THE STUDY
1.8BRIEF HISTORY OF THE FEDERAL POLYTECHNIC KAURA NAMODA
1.9DEFINITION OF TERMS
CHAPTER TWO
2.0LITERATURE REVIEW
2.1INTRODUCTION
2.1WHAT IS GLOBALIZATION
2.2HISTORY OF GLOBALIZATION
2.3HISTORY OF GLOBALIZATION
2.4ADVANTAGES AND DISADVANTAGES OF GLOBALIZATION
2.5IMPORTANCE OF GLOBALIZATION
2.7GLOBALIZATION TO THE WORLD ECONOMY
2.8GLOBAL TECHNOLOGY AN COMMUNICATION
2.9CONCEPT OF INFORMATION TECHNOLOGY
2.10TOOL FOR INFORMATION TECHNOLOGY
2.11WHAT ARE OFFICE SERVICES
2.12THE ROLE OF THE OFFICE PROFESSIONALS IN THE PAST, PRESENT AND FUTURE
2.13DUTIES AND RESPONSIBILITIES OF OFFICE PROFESSIONALS
2.14EFFECT OF GLOBALIZATION OF INFORMATION TECHNOLOGY ON OFFICE SERVICES
CHAPTER THREE
3.0PRESENTATION AND ANALYSIS OF DATA
3.1INTRODUCTION
3.2DATA PRESENTATION AND ANALYSIS
3.3SUMMARY OF FINDINGS
QUESTIONNAIRE