THE EFFECT OF HUMAN RESOURCE MANAGEMENT PRACTICES ON JOB SATISFACTION AMONG SENIOR STAFF OF THE UNIVERSITY OF CAPE COAST

ABSTRACT

Human resource management (HRM) practices play an important role in ensuring that

organizations deliver quality services. The study sought to examine the effect of HRM

practices on job satisfaction among senior staff of the University of Cape Coast (UCC). A

sample of 302 respondents, who were all senior staff, was selected from a population of 1469

using both the stratified and convenient sampling techniques. Questionnaire was the main

instrument used to collect the data. The analysis of data was done using the Statistical

Product for Service Solution (SPSS). The results of the analysis revealed that Training and

Development programs give the opportunities to employees of UCC to learn, grow, and

improve upon their knowledge, skills, and competencies. Yet, Supervision of immediate

subordinates, which can lead to high performance of both the employees and the

organization, has the potential to impede on employees’ job satisfaction at UCC. Hence, in an

attempt to improve on the current HRM practices at UCC, the following recommendations

were made: The Directorate of Human Resource of the University must train, supervise, and

motivate supervisors to ensure that they actually encourage, mentor, and impart knowledge

and skills on their immediate subordinates. The existing annual pay increments system as

being offered by the government under the single spine scheme must be improved in order

that the reward packages could be satisfactory to the University’s employees. Finally, HRM

must adopt promotion policies that will give opportunities to all employees to be promoted in

due time, regardless of their ranks.