This report carries the information collected by the researcher during her research. The study
was to assess the impact of computerized accounting on customer service delivery a case of
Hima Cement Ltd. Hima cement was selected to form the basis of the research study. The
main objective was to investigate the effects of computerized accounting on customer service
delivery in business organization especially Hima Cement.
The methodology used by the researcher included analytical research designs including
questionnaires, interviews and documentary review. Questionnaires were prepared and
presented to the respondents for answering. During collection of the questionnaires the
researcher interviewed the respondents for clarification of the primary data. The researcher
reviewed the documentations of the company to obtain secondary data.
According to the findings computerized accounting has been credited for its automation and
speeding of operations in the Company hence simplifying activities through SAP package of
accounting. Hence quick in preparation of accounting information and efficient provision of
services to its customer.
Keeping training programs under constant review and to provide additional training so that
the accounting staffs are up to date in the execution of accounting information was
recommended for the company to emphasize.
MBEYU, G (2021). The Imp Act Of Computerized Accounting On Customer Service Delivery: A Case Of Hima Cement Ltd. Afribary. Retrieved from https://afribary.com/works/the-imp-act-of-computerized-accounting-on-customer-service-delivery-a-case-of-hima-cement-ltd
MBEYU, GOVI "The Imp Act Of Computerized Accounting On Customer Service Delivery: A Case Of Hima Cement Ltd" Afribary. Afribary, 11 Jun. 2021, https://afribary.com/works/the-imp-act-of-computerized-accounting-on-customer-service-delivery-a-case-of-hima-cement-ltd. Accessed 19 Oct. 2021.
MBEYU, GOVI . "The Imp Act Of Computerized Accounting On Customer Service Delivery: A Case Of Hima Cement Ltd". Afribary, Afribary, 11 Jun. 2021. Web. 19 Oct. 2021. < https://afribary.com/works/the-imp-act-of-computerized-accounting-on-customer-service-delivery-a-case-of-hima-cement-ltd >.
MBEYU, GOVI . "The Imp Act Of Computerized Accounting On Customer Service Delivery: A Case Of Hima Cement Ltd" Afribary (2021). Accessed October 19, 2021. https://afribary.com/works/the-imp-act-of-computerized-accounting-on-customer-service-delivery-a-case-of-hima-cement-ltd