The Impact Of Automated Teller Machines (Atms) On Customer Satisfaction. -A Case Study Of Crane Bank. Uganda

Subscribe to access this work and thousands more

The research was can-ied out with the main objective of finding out the impact of ATMs on customer satisfaction in Crane Bank Uganda. This study focused don four research questions. 1. To find out the impact of ATMs on Customer Satisfaction 2. To find out the relationship between ATMs and customer satisfaction. 3. To find out the challenges faced by the banks when installing the ATMs 4. To find out how the challenges can be handled. Data was collected using self-administered questionnaires to forty ATM customers. Key informants included the banking staff. Data was entered and analyzed using statistical means. The results of the study revealed the following: The majority of the customers have used ATMs since the Bank introduced them, access the ATMs often (weekly) and find it easy to use them. The findings also revealed that most of the customers prefer to use the ATMs, although most of them consider them located far away. Therefore, there is a need by the bank to further strengthen the benefits of the ATM and to address the problems related to using them, in order to have high customer satisfaction. 

Subscribe to access this work and thousands more
Overall Rating

0

5 Star
(0)
4 Star
(0)
3 Star
(0)
2 Star
(0)
1 Star
(0)
APA

Research, A. & NICHOLAS, D (2021). The Impact Of Automated Teller Machines (Atms) On Customer Satisfaction. -A Case Study Of Crane Bank. Uganda. Afribary. Retrieved from https://afribary.com/works/the-impact-of-automated-teller-machines-atms-on-customer-satisfaction-a-case-study-of-crane-bank-uganda

MLA 8th

Research, AfroAsia, and Dr. NICHOLAS "The Impact Of Automated Teller Machines (Atms) On Customer Satisfaction. -A Case Study Of Crane Bank. Uganda" Afribary. Afribary, 11 Jun. 2021, https://afribary.com/works/the-impact-of-automated-teller-machines-atms-on-customer-satisfaction-a-case-study-of-crane-bank-uganda. Accessed 04 Aug. 2021.

MLA7

Research, AfroAsia, and Dr. NICHOLAS . "The Impact Of Automated Teller Machines (Atms) On Customer Satisfaction. -A Case Study Of Crane Bank. Uganda". Afribary, Afribary, 11 Jun. 2021. Web. 04 Aug. 2021. < https://afribary.com/works/the-impact-of-automated-teller-machines-atms-on-customer-satisfaction-a-case-study-of-crane-bank-uganda >.

Chicago

Research, AfroAsia and NICHOLAS, Dr. . "The Impact Of Automated Teller Machines (Atms) On Customer Satisfaction. -A Case Study Of Crane Bank. Uganda" Afribary (2021). Accessed August 04, 2021. https://afribary.com/works/the-impact-of-automated-teller-machines-atms-on-customer-satisfaction-a-case-study-of-crane-bank-uganda