The Impact Of Communication On Employee Performance. A Case Study Of International Hospital Kampala.

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ABSTRACT

The study on the impact of communication on employee performance in International

Hospital Kampala. The researcher deployed uses and gratification theory, symbolic

interaction theory, and communication accommodation theory, which gave a guide to the

study. The study had a problem statement of increase in accidents, low moral of the

employee, high labor turnover and poor customer care. The study was directed by the

objectives of the study which included: to establish the forms of communication, effects

and methods of communication at International Hospital Kampala.

The total population of the study was of 300 employees of which a sample size taken to

be of 150 respondents from all departments of the entire Hospital and the sampling

technique was cluster sampling. The data collection instruments were observation,

questionnaire, and interviews. The data was tabulated, and analyzed by the researcher and

there after it was presented in table form.

When it crune to findings, the researcher found out that there are three forms of

communication found in International Hospital Kampala. They were upward, downward

and lateral communication. It was also found out that communication affects performance

by making employees make guided decisions, performance management, controls behavior and perception, bonds people together, helps in achieving the organizations mission and vision, and it leads to good interpersonal relations. The methods included, meetings, internet system, bulleti╬╝ boards, complaint procedures, suggestion programs,

and employee manual books were the ones used in International Hospital Kampala. The researcher made a recommendation that the forms of communication, upward, downward, and lateral have got to be used because they are the ones responsible for the

existence of the organization. Also the methods used have got to be emphasized since they help the organization to reach a large number of employees.

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APA

SSA, R (2021). The Impact Of Communication On Employee Performance. A Case Study Of International Hospital Kampala.. Afribary.com: Retrieved June 14, 2021, from https://afribary.com/works/the-impact-of-communication-on-employee-performance-a-case-study-of-international-hospital-kampala

MLA 8th

Research, SSA. "The Impact Of Communication On Employee Performance. A Case Study Of International Hospital Kampala." Afribary.com. Afribary.com, 04 Jun. 2021, https://afribary.com/works/the-impact-of-communication-on-employee-performance-a-case-study-of-international-hospital-kampala . Accessed 14 Jun. 2021.

MLA7

Research, SSA. "The Impact Of Communication On Employee Performance. A Case Study Of International Hospital Kampala.". Afribary.com, Afribary.com, 04 Jun. 2021. Web. 14 Jun. 2021. < https://afribary.com/works/the-impact-of-communication-on-employee-performance-a-case-study-of-international-hospital-kampala >.

Chicago

Research, SSA. "The Impact Of Communication On Employee Performance. A Case Study Of International Hospital Kampala." Afribary.com (2021). Accessed June 14, 2021. https://afribary.com/works/the-impact-of-communication-on-employee-performance-a-case-study-of-international-hospital-kampala