The Impact Of Delegation On Employees Performance In Organizations: Case Study Kenya Power And Lighting Company, Kenya

ABSTRACT

The main purpose of this study was to find out the impact of delegation on employees performance. The interest in this particular area was due to the deteriorating in performance of the organization and in particular KPLC despite hiring bright and talented employees. Therefore, this triggered the researcher to go and assess the relationship between delegation and employee performance. The main objectives of this study were to find out why managers don't delegate, the principles of delegation used in the company if any and establish the relationship between delegation and performance of the employees and that of the company as a whole. In data collection process, the researcher employed instruments like closed and open questionnaires and interviews for primary data and extensive library research for secondary data which were all analyzed using Microsoft word, presented in tables and bar graphs. In as far as findings are concerned, the study found out that delegation has an effect on employee performance, and delegation was a morale booster to performing well. The study further found out that delegation stimulates innovation and risk taking by letting individuals control resources and engage in experimentation without having to obtain approval from the higher authorities. It also improves the workers ability to perform different tasks efficiently and effectively with the use of minimum resources. Thus, it can be recommended that KPLC should delegate its employees more often, there should be well laid principles on delegation on how and when it should be done, employees should be properly recruited and selected to ensure it has qualified employees with open mind to learning through delegation, establish clear channels of communication and come up with means of appraising and evaluating the delegated tasks.