BACKGROUND
OF THE STUDY
Communication is a phenomenon that tends to be
trivialized or taken for granted because everyone communicates in one way or
the other all the time, but communication is not just talking or writing or gesticulating,
it is much more than that. Inter-personal communication is one of the
fundamental underpinnings of society. As population grows and technology
evolves accordingly, so have channels of communication changed and the world is
“getting smaller” or becoming a “global village”, this is not referring only to
the ease of travelling but more so to the ease of communication around the
globe. Unfortunately, however, just because communication is “easy” to
accomplish does not mean that it is done, or that the result is an increase in
understanding.
The effectiveness of communication is very central
to the stability, well being, peace, progress and performance of organisation.
The organization depend on effective communication to perform all their functions
including planning, directing, controlling, decision making and the execution
of decisions and goals.
Thus, leadership, management, operations and
performance cannot take place or be achieved without communication between
persons and units. Most interactions, mutual understanding and interpersonal
relations take place vide communication. (Akanni, J.A. 1987:261)
The effectiveness, openness and level of
communication determines largely the level of morale, job satisfaction and
motivation of staff. Where communication problem exist, there would be gaps and
black out about the activities problems, needs and expectations of employees
and management. Thus, the task of group and organisational co-ordination and
operations would be made difficult without a system of effective communication.
Organizations and people are linked together by
communication and they are so co-ordinated and directed to achieve purposes.
Effectiveness in purpose, execution of plans and the mobilization towards goals
and plan achievement, are done through communication.
Communication is therefore very important to the
management of organizations.
Communication is as old as the existence of man,
since no one can exist without interaction with one another in different ways
at close or distant ranges. In the opinion of Chapel and Reed (1984),
communication is any means by which a thought is transferred from one person to
another. Udall (1979) see communication as the process by which one person or a
group of persons share and give information.
This view summarizes the concepts of communication
as a process of giving and receiving information through previously familiar
signs or symbols. It involves a transfer of opinion, attitude, beliefs, ideas,
thoughts and feelings from one person or group of persons to another. In early
days, it is almost the same as the use of communication in the present modern
world of technology. However, they seen to be difference in methods and
application in the business world.
The demand for easy communication became very high
because the need to be communicated with concerning business policies and
dealing became very important.
Communication has proven to be a necessary key to
understanding today’s complex society. Communication in the office has been
described as a medium or channel concerned with creation, transmission,
interaction and the use of information to achieve desired goals and objectives
in any organisation.
The role of effective communication in assisting
administrators to carry out their numerous tasks cannot be over emphasized.
These tasks or challenges cannot be accomplished without an adequate and
effective communication system put in place in the organisation.
Moreover, Chester Barnard (1938), in his classic
work entitled “The function of the executive observed that goals became known
and useful only when they are communicated. So communication permits people to
organize and co-ordinate their diverse activities to accomplish common
organisational goals.
This research study will, therefore shed more light
on the concepts of communication generally, and in administration in particular
by examining the central role of communication, types of communication, the barriers
and strategies for effective communication in some selected organisation.
Anonymous, U (2020). The Impact of Effective Communication on Workers Performance in Private Organisation. Afribary.com: Retrieved January 27, 2021, from https://afribary.com/works/the-impact-of-effective-communication-on-workers-performance-in-private-organisation
User, Anonymous. "The Impact of Effective Communication on Workers Performance in Private Organisation" Afribary.com. Afribary.com, 10 Sep. 2020, https://afribary.com/works/the-impact-of-effective-communication-on-workers-performance-in-private-organisation . Accessed 27 Jan. 2021.
User, Anonymous. "The Impact of Effective Communication on Workers Performance in Private Organisation". Afribary.com, Afribary.com, 10 Sep. 2020. Web. 27 Jan. 2021. < https://afribary.com/works/the-impact-of-effective-communication-on-workers-performance-in-private-organisation >.
User, Anonymous. "The Impact of Effective Communication on Workers Performance in Private Organisation" Afribary.com (2020). Accessed January 27, 2021. https://afribary.com/works/the-impact-of-effective-communication-on-workers-performance-in-private-organisation