The Impact of Hospitality On the Development of Tourism Industry a Case Study of Kisumu Museum, Nyanza Province, Kenya

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TABLE OF CONTENTS

DECLARATION ........................................................................................ i

APPROVAL. ............................................................................................ ii

DEDICATION ........................................................................................... iii

ACKNOWLEDGMENT ............................................................................... iv

TABLE OF CONTENTS .............................................................................. v

LIST OF TABLES ..................................................................................... viii

LIST OF FIGURES .................................................................................... ix

ABSTRACT .............................................................................................. x

CHAPTER ONE

INTRODUCTION

1.0 Background of the study ......................................................................... 1

1.1 Statement of the problem ....................................................................... 2

1.2 The purpose of the study ........................................................................ 3

1.3 Specific objectives of the study ................................................................ 3

1.4 Research questions ............................................................................... 3

1.5 Significance of the study ......................................................................... 3

1.6 The scope of the study .......................................................................... .4

1. 7 Conceptual framework .......................................................................... .4

V

CHAPTER TWO

LITERATURE REVIEW

2.0 Introduction .......................................................................................... 6

2.1 Definition of concepts .............................................................................. 6

2.2 The relationship between hospitality and development of tourism industry

···············································································································7

2.3 The impact of hospitality lo the development of tourism industry

···············································································································8

2.4 The different types of hospitality establishments ........................................... 9

2.5 Research limitations .............................................................................. 11

CHAPTER THREE

METHODOLOGY

3.0 Introduction ......................................................................................... 13

3.1 Research design .................................................................................. 13

3.2 The study population .............................................................................. 13

3.3 Sample framework ............................................................................... 14

3.3.1 Sample size ....................................................................................... 14

3.3.2 Sample techniques ............................................................................. 14

3.4 Research instruments ........................................................................... 14

3.4.1 Questionnaire .................................................................................. 14

3.4.2 Interviews ........................................................................................ 15

3.4.3 Observations .................................................................................... 15

vi

3.5Data analysis .......................................................................................... 15

CHAPTER FOUR

PRESENTATIONS OF FINDINGS, INTERPRETATIONS AND ANALYSIS

4.0 Introduction ............................................................................................ 16

4.1 The relationship between hospitality and development of tourism

industry ..................................................................................................... 16

4.2 The impact of hospitality to the development of tourism industry

··············································································································· 18

4.3 The different types of hospitality establishments ........................................... 21

CHAPTER FIVE

SUMMARY OF FINDINGS, CONCLUSIONS AND RECOMMENDATION

5.0 Introduction ........................................................................................... 24

5.1 Summary .............................................................................................. 24

5.2 Conclusions .......................................................................................... 25

5.3 Recommendations ................................................................................. 26

5.4 Areas of further studies ............................................................................ 27

REFERENCES ........................................................................................... 28

APPENDIX A. QUESTIONNAIRE ................................................................... 32

APPENDIX B. INTERVIEW GUIDE ................................................................. 35

APPENDIX C. TIME SCHEDULE .................................................................... 36

APPENDIX D. BUDGET OF THE STUDY ......................................................... 37

ABSTRACT The research topic was chosen due to competition in the tourism industry whereby some industries do not believe that various services they provide and the way the services are delivered can affect their development either positively or negatively. The research topic was therefore to establish the impact of hospitality in the development of tourism industry. Specific objectives of the study were to determine the relationship between hospitality and the development of tourism. Establish the impact of hospitality on the development of tourism industry and identify the various hospitality establishment delivered by tourism industries. The research was particularly carried out at Kisumu Museum, Nyanza Province of Kenya. The data was collected using both quantitative and qualitative methods. Research designs included study population, sample size techniques while the research instruments used were questionnaires and interviews together with other instruments like observations. The data obtained was interpreted, analyzed and presented in tabular form showing the percentage and frequencies and also illustrated in diagrams on the basis of the analyzed information. These provided a clear meaning and therefore easy understanding of the data presented. Finally, summaries were drawn and conclusions were made from the interpreted analyzed and presented information.

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APA

Frontiers, E. & !RINE, W (2022). The Impact of Hospitality On the Development of Tourism Industry a Case Study of Kisumu Museum, Nyanza Province, Kenya. Afribary. Retrieved from https://afribary.com/works/the-impact-of-hospitality-on-the-development-of-tourism-industry-a-case-study-of-kisumu-museum-nyanza-province-kenya

MLA 8th

Frontiers, Edu, and WANJALA !RINE "The Impact of Hospitality On the Development of Tourism Industry a Case Study of Kisumu Museum, Nyanza Province, Kenya" Afribary. Afribary, 22 Aug. 2022, https://afribary.com/works/the-impact-of-hospitality-on-the-development-of-tourism-industry-a-case-study-of-kisumu-museum-nyanza-province-kenya. Accessed 02 Oct. 2022.

MLA7

Frontiers, Edu, and WANJALA !RINE . "The Impact of Hospitality On the Development of Tourism Industry a Case Study of Kisumu Museum, Nyanza Province, Kenya". Afribary, Afribary, 22 Aug. 2022. Web. 02 Oct. 2022. < https://afribary.com/works/the-impact-of-hospitality-on-the-development-of-tourism-industry-a-case-study-of-kisumu-museum-nyanza-province-kenya >.

Chicago

Frontiers, Edu and !RINE, WANJALA . "The Impact of Hospitality On the Development of Tourism Industry a Case Study of Kisumu Museum, Nyanza Province, Kenya" Afribary (2022). Accessed October 02, 2022. https://afribary.com/works/the-impact-of-hospitality-on-the-development-of-tourism-industry-a-case-study-of-kisumu-museum-nyanza-province-kenya