ABSTRACT
As information technology is the modern trend in banking today it is very imperative for bank to access it’s impact operational performance so as to justify if the hunger capital invested on it is justifiable or not, analyse their problems and proffer possible solutions. The objective of this study is to identify how the introduction of information and communication technology has influenced bank performance in terms of effectiveness, efficiency, competitiveness, customers base and globalization of bank.
The main research instrument used one questionnaire and personal interview for staff of the banks. In conclusion, the study revealed that information technology has tremendously improved the growth of the bank and performance of the bank of Guaranty Trust Bank. Information technology has lead to increase customers satisfaction improved operational efficiency, reduce transaction time, gives the banks competitive edge, reduced the running cost and ushered in swift response in services delivery.
The research recommended that government should accurate actions that will create an enabling environment for growth in the banking sector, lower tariff on information technology, tool and equipment should be subsidize and also partner with multinational companies abroad to supply equipment. All banks should utilize information communication technology to render services, the regulatory agencies should upgrade their information technology constantly to align with the rapidly developing private sector banking pace, the government should be to encourage local information technology forms and companies towards meeting up with the 21st canting standard.
TABLE OF CONTENTS
Title page----------i
Declaration page---------ii
Approval page---------iii
Dedication----------iv
Acknowledgement---------v
Abstract ----------vi
Table of content---------vi
CHAPTER ONE
INTRODUCTION
1.1Background of the study-------1
1.2Statement of the problem-------4
1.3Objectives of the study-------5
1.4Significance of the study-------6
1.5Research question--------7
1.6Scope of the study--------8
1.7Limitation of the study-------9
CHAPTER TWO
LITERATURE REVIEW
2.1Introduction---------10
2.2Concept of Information and Communication Technology--10
2.3The Concept of ICT and a Perspective of Nigerian Banks--14
2.4ICT and Nigerian Banking Sector-----17
2.5Information technology and IT innovations in banking sector-21
2.6Impacts of ICT in banking industry-----25
2.7Globalisation, Information Technology and Nigerian Commercial Bank --
2.8 Benefits of applying Information Technology.---33
2.9Challenges facing the application of Information Technology in Nigerian banks.-
CHAPTER THREE
RESEARCH METHODOLOGY
3.1Introduction---------42
3.2Research deign--------42
3.3Area of study--------42
3.4Population of study-------43
3.5Sample size and sampling technique-----43
3.6Instrument of data collection-------43
3.7Validity of instrument-------43
3.8Reliability of instrument-------44
3.9Method of data collection ------44
3.10Method of data analysis-------44
CHAPTER FOUR
DATA PRESENTATION AND ANALYSIS
4.1Introduction---------47
4.2Characteristics of respondents------47
4.3Data presentation and analysis------50
4.4Summary discussion of findings-----57
4.5Discussion of Findings-------59
CHAPTER FIVE
SUMMARY, CONCLUSION AND RECOMMENDATION
5.1Summary---------61
5.2Conclusion---------62
5.3Recommendation--------65
Bibliography--------67
Appendix
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