ABSTRACT
This study was carried out to ascertain the impact of motivation an employee’s productivity in the Nigeria banking industry. To this effect, it sought to determine the effectiveness of zenith Bank Plc motivation on employee’s productivity with the view to helping existing Banking Institution in maximizing employees in achieving the goals and objectives of the banking sector. What motivates employee? What cause low production, the prospect of employee motivation in achieving the goals and objectives of financial institution and determine to what extent its productive efficiency of bank contribute worker compensation to produce greater quality and quality of work.
The study was conducted at the Head Office of Zenith Bank and some branches within Lagos metropolis. All the employee at these various branches of the bank constituted the population for the study from which the required sample size was drawn.
A survey method using a structured questionnaire was sued in this study. Ninety five questionnaires were distributed and ninety two were collected through a face to face technique, which is cheaper and faster compared to mail method of administration questionnaire. The findings were tabulated and analyzed with percentages, means and standard deviations and the findings revealed that motivation has increased performance of employee productivity. This implies that the importance of welfare packages such as money, bonuses or other things that may be given to people for performance cannot be over looked as motivators and more so employees are likely to be more committed toward achieving set objectives if they are highly motivated through the use of fringe benefits, health care etc.
TABLE OF CONTENTS
Title Pagei
Approval page ii
Dedicationiii
Acknowledgementiv
Abstractv
Table of Contentsvii
CHAPTER ONE
INTRODUCTION
1.1Background of the study1
1.2Statement of the problem.3
1.3Purpose of the study4
1.4The Scope OF the study.5
1.5Research Question6
1.6Limitations 6
CHAPTER TWO
2.1Introduction7
2.2Document study7
2.3Motivation Defined18
2.4Theory 26
2.5The Role of Motivation 28
2.6How to Motivate Employee31
2.7Factors Influencing Motivation 35
CHAPTER THREE
RESEARCH DESIGN AND METHODOLOGY
3.1Introduction 46
3.2Research Design 46
3.3Method for Data Collection 48
3.4Area of the study50
3.5The Population for the study50
3.6The sample Size for study51
3.7Instrument for Data Collection 53
3.8Methods of Presentation and Analysis 155
3.9Validation and Reliability56
3.10Area of study.
CHAPTER FOUR
DATA PRESENTATION AND ANALYSIS
4.1Presentation and analysis of data 57
CHAPTER FIVE
DISCUSSION, RECOMMENDATION AND CONCLUSION
5.1Discussions Of Findings65
5.2Conclusion 69
5.3Recommendation 70
Bibliography
Appendix
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