THE IMPACT OF STAFF CUSTOMER RELATIONSHIP, IN ENHANCING ORGANIZATIONAL IMAGE. A CASE STUDY OF UNITED BANK FOR AFRICA (UBA) PLC.

ABSTRACT

Since the abstract is a précised summary of what is actually done in a project, it then means that the following information should be contained therein.

The topic under study and the location. The statement of problem. The research hypothesis also carried out, relevant literature reviewers of the carrying out this study. A questionnaire was designed with concrete validity and reliability.

Relevant data were collected from the respondents and analyzed accordingly. The following key findings were made and relevant recommendations put forward.

Based on the impact of staff customer relationship on an organization image. A case study of UBA Plc Enugu metropolis.

The key findings were

1.That there is poor counter services which causes delay.

2.Management is the cause of bank low performance.

Based on the finding, the researcher recommend that UBA Plc should employ an experienced and educated public relations officer who will control the affairs of the staff and the public.

Also they should computerized all their departments and train heir staffs etc.

TABLE OF CONTENTS

TITLE PAGE:

APPROVAL PAGE:

DEDICATION:

ACKNOWLEDGMENT

ABSTRACT

TABLE OF CONTENT

LIST OF TABLES

CHAPTER ONE

INTRODUCTION

1.1Background of the study

1.2Statement of the problem

1.3Purpose of the study

1.4Scope of the study

1.5Research question

1.6Significance of the study

1.7Limitations of terms

1.8Definition of terms

CHAPTER TWO

REVIEW OF RELATED LITERATURE

INTRODUCTION

2.1Public relations and staff customer relationship in UBA Nig Plc.

2.2Effects of communication and staff customer relationship.

2.3Attitude motivation and staff customer relationship.

Reference.

CHAPTER THREE

RESEARCH DESIGNS AND METHODOLOGY

3.1Research designs

3.2Area of the study

3.3Population of the study

3.4Sample and sampling technique

3.5Reliability of the instrument

3.6Validity of data collection

3.7Method of data analysis

References

CHAPTER FOUR

DATA PRESENTATION AND ANALYSIS

4.1Presentation and Analysis

4.2Testing of Hypothesis

4.3Summary of Result.

CHAPTER FIVE

DISCUSSION, CONCLUSION AND RECOMMENDATIONS

5.1Discussion of results/findings

5.2Conclusions

5.3Implication(s) of research findings

5.4Recommendations

5.5Suggestions for further research

REFERENCES

BIBLIOGRAPHY

APPENDIX

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APA

Gerald, I. (2018). THE IMPACT OF STAFF CUSTOMER RELATIONSHIP, IN ENHANCING ORGANIZATIONAL IMAGE. A CASE STUDY OF UNITED BANK FOR AFRICA (UBA) PLC.. Afribary. Retrieved from https://afribary.com/works/the-impact-of-staff-customer-relationship-in-enhancing-organizational-image-a-case-study-of-united-bank-for-africa-uba-plc-4426

MLA 8th

Gerald, IKenna "THE IMPACT OF STAFF CUSTOMER RELATIONSHIP, IN ENHANCING ORGANIZATIONAL IMAGE. A CASE STUDY OF UNITED BANK FOR AFRICA (UBA) PLC." Afribary. Afribary, 29 Jan. 2018, https://afribary.com/works/the-impact-of-staff-customer-relationship-in-enhancing-organizational-image-a-case-study-of-united-bank-for-africa-uba-plc-4426. Accessed 06 Jul. 2024.

MLA7

Gerald, IKenna . "THE IMPACT OF STAFF CUSTOMER RELATIONSHIP, IN ENHANCING ORGANIZATIONAL IMAGE. A CASE STUDY OF UNITED BANK FOR AFRICA (UBA) PLC.". Afribary, Afribary, 29 Jan. 2018. Web. 06 Jul. 2024. < https://afribary.com/works/the-impact-of-staff-customer-relationship-in-enhancing-organizational-image-a-case-study-of-united-bank-for-africa-uba-plc-4426 >.

Chicago

Gerald, IKenna . "THE IMPACT OF STAFF CUSTOMER RELATIONSHIP, IN ENHANCING ORGANIZATIONAL IMAGE. A CASE STUDY OF UNITED BANK FOR AFRICA (UBA) PLC." Afribary (2018). Accessed July 06, 2024. https://afribary.com/works/the-impact-of-staff-customer-relationship-in-enhancing-organizational-image-a-case-study-of-united-bank-for-africa-uba-plc-4426

THE IMPACT OF STAFF CUSTOMER RELATIONSHIP, IN ENHANCING ORGANIZATIONAL IMAGE. A CASE STUDY OF UNITED BANK FOR AFRICA (UBA) PLC.

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