ABSTRACT
This project writing is based on the importance of manpower training development in financial institution. A case study of All States Trust Bank.
Many financial institutions in Nigeria could not be able to create a good service for their customers due to inadequate manpower training and development needed for the job. Effective training and development is of immense benefit to every staff of an organization especially banks and this will help the to improve their skills, knowledge and change their behavior for better performance and improve bank customer relationship.
TABLE OF CONTENTS
TITLE PAGE-------------------------------------------------------------------i
APPROVAL PAGE--------------------------------------------------------------------ii
DEDICATION--------------------------------------------------------------------------iii
ACKNOWLEDGEMENT--------------------------------------------------iv
ABSTRACT-------------------------------------------------------------------------------v
TABLE OF CONTENTS------------------------------------------------------------vi
CHAPTER ONE
1.0INTRODUCTION-------------------------------------------------------------1
1.1STATEMENT OF THE STUDY-----------------------------------------6
1.2PURPOSE OF THE STUDY-----------------------------------------------7
1.3SIGNIFICANCE OF THE STUDY--------------------------------------8
1.4STATEMENT OF HYPOTHESIS---------------------------------------9
1.5SCOPE OF STUDY-----------------------------------------------------------9
1.6DEFINITION OF TERMS------------------------------------------------10
CHAPTER TWO
2.0REVIEW OF RELATED LITERATURE----------------------------15
2.1DEFINITION AND MEANING OF TRAINING----------------15
2.2THE NEED FOR MANPOWER TRAINING DEVELOPMENT----18
2.3EVALUATION OF TRAINING----------------------------------------21
2.4METHODS OF MANPOWER TRAINING-------------------------29
2.5THE PROBLEMS FACING MANPOWER TRAINING-------39
CHAPTER THREE
3.0RESEARCH DESIGN AND METHODOLOGY-----------------54
3.1SOURCES OF DATA------------------------------------------------------54
i.PRIMARY DATA-------------------------------------------------------54
ii.SECONDARY DATA--------------------------------------------------56
3.2SAMPLE USED--------------------------------------------------------------56
3.3METHOD OF INVESTIGATION--------------------------------------58
CHAPTER FOUR
4.1DATA PRESENTATION AND ANALYSIS-----------------------59
4.2DATA ANALYSIS ---------------------------------------------------------59
4.3 DATA PRESENTATION AND INTERPRETATION ---------60
4.4TEST OF HYPOTHESIS--------------------------------------------------78
CHAPTER FIVE
5.0SUMMARY OF FINDINGS, CONCLUSION AND RECOMMENDATION-----------------------------84
5.1FINDINGS--------------------------------------------------------------------84
5.2CONCLUSIONS--------------------------------------------------------------86
3.1RECOMMENDATIONS--------------------------------------------------87
BIBLIOGRAPHY------------------------------------------------------------90
APPENDIX I-------------------------------------------------------------------92
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