Top Management Support and Employee Resilience. A Case of Restaurant Workers in Kampala Uganda.

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TABLE OF CONTENT

DECLARATION

APPROVAL

DEDICATIONS ii

ACKNOWLEDGEMENTS

TABLE OF CONTENT v

LIST OF TABLES vU

ABSTRACT

CHAPTER ONE 1

INTRODUCATION 1

I .OBackground of the study 1

.1 Problem statement 2

1.2 Purpose of the study 3

1.3 Objectives 3

1.3 Research questions 3

1.4 Study Scope 3

1.4.1 Subjectscope 3

1 .4.2 Geographical Scope 3

1.4.3 Time Scope 3

1 .7 Significance of the Study 3

CHAPTER TWO 4

LITERATURE REVIEW 4

2.1 Introduction 4

2.2Top management support 4

2.3Ernployee resilience 4

CHAPTERTHREE METHODOLOGY 7

3.lResearch Design 7

3.4Sample size 7

3.5 Data Collection Methods and instruments 9

3 .6Measurement of variables 9

V

3.7Validity and Reliability

3.7.2 Reliability

3.8 Data processing and analysis 10

3.9 Limitations to the study 10

CHAPTER FOUR 12

PRESENTATION, ANALYSIS AND INTERPRITATION OF FINDINGS 12

4.1 Introduction 12

4.2 Background of the information 12

4.3 Gender of respondents 12

4.4 Age of the Respondents 12

4.5 Position of Respondents 13

4.6 Academic Qualification of the Respondent 14

4.7Working experience of the respondents 14

The level of top management support among hotel workers 17

4.8 The relationship between top management and employee resilience 20

4.8.1 Relationship between top management support and employee resilience using a regression

model 20

CHAPTER FIVE 22

5.0 Conclusions, findings and recommendation 22

5,1 Summary of findings 22

5.2 Recommendations 22

5.3 Areas for further research 22

5.4 Conclusion 22

REFERENCES 24

APPEDICES 34

QUESTIONNAIRE 34

ABSTRACT

The study was about between top management and employee resilience of hotel workers. A case of restaurant workers in Kampala. The general objective of the study was to examine the relationship between top management and employee resilience A case study of restaurant workers in Kampala. In order to understand the study aims, three objectives were developed and these focused particularly on: - (i) To assess the nature of top management support in organizations (ii) To examine the level of employee resilience in Kampala restaurant workers, (iii) To examine the relationship between. Top management and employee resilience. The study adopted across sectional design using a quantitative approach which adopted a questionnaire tool comprising of questions which were distributed to 200 respondents to the entire population of study. Based on the results obtained indicated top management support at work has a greater impact on employee resilience thats to say if there top management support workers will see no reason as to why they cannot be resilient at work despite the situations the tool used for data collection during was questionnaire, Ethical Consideration, Document Analysis. Data source were primary data and secondary data. The findings can prove basing on the following

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APA

IBRAHIM, K (2022). Top Management Support and Employee Resilience. A Case of Restaurant Workers in Kampala Uganda.. Afribary. Retrieved from https://afribary.com/works/top-management-support-and-employee-resilience-a-case-of-restaurant-workers-in-kampala-uganda

MLA 8th

IBRAHIM, KAYONDO "Top Management Support and Employee Resilience. A Case of Restaurant Workers in Kampala Uganda." Afribary. Afribary, 18 Jul. 2022, https://afribary.com/works/top-management-support-and-employee-resilience-a-case-of-restaurant-workers-in-kampala-uganda. Accessed 09 Aug. 2022.

MLA7

IBRAHIM, KAYONDO . "Top Management Support and Employee Resilience. A Case of Restaurant Workers in Kampala Uganda.". Afribary, Afribary, 18 Jul. 2022. Web. 09 Aug. 2022. < https://afribary.com/works/top-management-support-and-employee-resilience-a-case-of-restaurant-workers-in-kampala-uganda >.

Chicago

IBRAHIM, KAYONDO . "Top Management Support and Employee Resilience. A Case of Restaurant Workers in Kampala Uganda." Afribary (2022). Accessed August 09, 2022. https://afribary.com/works/top-management-support-and-employee-resilience-a-case-of-restaurant-workers-in-kampala-uganda