Total Quality Management And The Performance Human Resource: A Case Study Of Nile Breweries Limited, Uganda

ABSTRACT

The purpose of this study was to find out the impact of total quality management and the

performance of human resource at Nile Breweries limited Jinja, Uganda. The first objective was

to identify how total quality management is applied in human resource department at NBL. The

second objective was to identify the roles of total quality management in human resource

department at NBL. The third objective was to find out the problems of carrying out total quality

management in human resource department at NBL.

The design of the study was a case study with Nile Breweries limited used as an illustrative

example. The population was 80 people. And 60 people of all the population was utilized for the

study as the sample size. The study found out that total quality management exists in Nile

Breweries Limited Uganda. However the study also established that if at least one or more

elements of total quality management are weak or inexistent the whole process is jeopardized. It

was confirmed that a weak total quality management system provide opportunities for poor performance, waste and unsatisfactory needs of customers which negatively affect human resource thus the profitability or success of an organization. At the end of the study, it was recommended that there is need to be taken on total quality management in different functions of the human resource department like training, recruitment and selection. It was also recommended that organizations to fully involve their employees in a never-ending quality improvement so as to yield the greatest achievements.