Training And Development On Employee Performance A Case Study Of Mukwano Group Of Companies Kampala District

ABSTRACT

The objectives of this study have been; to determine how training and development of employees contributes to the achievement of the goals, to find out the Training and Development Methods in and to assess the effects of training on employee performance in Mukwano Group of Companies. This study used a descriptive research design involving both quantitative and qualitative methods. The quantitative approach used to quantify incidences in order to describe current. The qualitative approach was used to explain the events and describe findings using interviews and documentary analysis. The data collection methods used included; questionnaire and observations. The study population was 1 00 respondents and sample size was 100 respondents since the target population was very small. Responsive and random sampling techniques was used. The study found out that based on the results, it became clear that training and development strategy was being carried out in Mukwano Group of companies. Although the respondents were aware of the various aspects of training and development, there was no strategic framework in place as the basis for an operational plan for the training and development strategy even though all respondents indicated that training and development was part of the strategic business plan proce~ of Mukwano Group of companies. Furthermore, it can be concluded that clear human resource management in general, and training and development in particular at Mukwano Group of companies, should become more closely ticd to the needs and strategies of Mukwano Group of companies. As this occurs, training and development at Mukwano Group of companies will be the thread that ties together all other activities and integrates these with the rest of the employees. It became clear from respondents that the major organizational issue constraining training and development at Mukwano Group of companies was lack of top management support for the training and development programs. Therefore, Mukwano Group of companies in its attempt to enhance employee performance, motivation, retention. and morale competition must endeavor to ensure effective training and development strategies across all departments to ensure attainment of organizational goals.

TABLE OF CONTENTS

APPROVAL

DECLARATION

DEDICATION

ACKNOWLEDGEMENT iv

ABSTRACT

LIST OF TABLES ix

LIST OF FIGURES

LIST OF ABBREVIATIONS

CHAPTER ONE 1

1 .0 Introduction

• I Background to the study

1.2 Statement of the problem 5

1 .3 Purpose of the study 6

1 .4 Speciflc objectives of the study 6

1 .5 Research questions 6

1.6 Scope of the study 6

1.6.1 Subject scope

I .6.2 Geographical scope 6

1 .6,3 Time scope 6

1.7 significance of the study 7

1.8 Definition of terms used 7

CHAPTER TWO 8

LITERATURE REVIEW s

2.0 Introduction

2.1 Conceptual frame works 8

2.2 Review of Literature 9

2.2.1 The contribution of training and development on employee’s performance 9

2.2.2 Training and Development Methods 11

2,2.3 The effect of training on employee performance 12

2.2.4 The relationship between training and development, and employee performance 14

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2.2.5 Related Studies .16

CHAPTER THREE 19

METHODOLOGY 19

3.0 Introduction 19

3.1 Research design 19

3.2 Target population 19

3.3 Sampling Size 19

3.4 Sampling Techniques 20

3.5 Data Sources 20

3.5.1 Primary source 20

3.5.2 Secondary source 20

3.6 Data collection tools 20

3.6.1 Questionnaire 20

3.6.2 Document Analysis 20

3.7 Ethical Consideration 20

3.8 Procedure of data collection 21

3.9 Validity and reliability of data 21

3.9.1 Validity 21

3.9.2 Reliability 21

CHAPTER FOUR 22

DATA PRESENTATION, ANALYSIS AND INTERPRETATION 22

4.0 Introduction 22

4. 1 Background of Information 22

4.1.1 Sex of the respondents 22

4. 1 .2 Age of Respondents 22

4.1.3 Level of Education of Respondents 23

4.1.4 Marital status of the respondents 24

4.1 .5. Contribution of training and development to employee performance at Mukwano Group of

Companies goals 25

4.1 .6. Forms of employee training received since joining Mukwano group of Companies 26

4.1.7. Effects of training on employee performance in Mukwano Group of Companies 27

VII

CHAPTER FWE .30

DISCUSSIONS, CONCLUSIONS AND RECOMMENDATIONS 30

5.0 Introduction 30

5. 1. Discussion of Findings 30

5.1 1. Contribution of training and development to employee performance at Mukwano Group of

Companies goals 30

5.1.2. Effect of training on employee performance of Mukwano Group of Companies 30

5.1 .3. Forms of training received since joining Mukwano Group of Companies 31

5.2. Conclusions 32

5.2,1, Contribution of training to Mukwano group of companies 32

5.2.2. Effect of training to employee performance 32

5.2.3. Forms of employee training in Mukwano Group of Companies 32

5.3 Recommendations 32

5.3.1. Recommendations on contribution of training and development to employee performance of

Mukwano Group of companies goals 33

5. 3. 2. Recommendations on the forms of employee training in Mukwano Group of Companies 33

5.3.3. Recommendations on the effect of training on employee performance of Mukwano Group of

Companies 33

5.4. Areas For further research 33

5.5. Limitations 33

Appendix I 37

Questionnaire 37

VIII

LIST OF TABLES

Table 1: Population and sample size of the study .19

Table 2: Sex of the respondents 22

Table 3: Age of respondents 23

Table 4: Levels of education of respondents 23

Table 5: Marital status of the respondents 24

Table 6: Contribution of training and development to employee performance at Mukwano Group

of Companies goals 25

Table 7: Methods of employee training received since joining Mukwano Group of Companies 26

Table 8: Effects of training on employee performance of Mukwano Group of Companies 27

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