ABSTRACT The study examined logistical support and the performance of customer service staff of Kampala water and sewerage service area. While the National Water and Sewerage Service (NWSC) standard for customer care is effective response to customer complaints within 30hours, there seemed to be a difficulty in meeting this standard due to constraints in logistical support. The study focused on what customer service staff felt about the logistics support that was provided for their work. Th...
ABSTRACT The purpose of this study was to examine the effects of logistics support on the performance of customer service staff While Umeme standard for customer care was prompt and efficient response to customer complaints, there seemed to be difficulty in meeting this standard due to constraints in logistics support. The study focused particularly on what customer service staff felt about the logistics support that was provided for their work Through literature review the key concepts oflog...
Abstract: In this current dynamic market environment and turbulent time of COVID-19 the role and performance of logistic services has increased manifold. The logistics service provider has contributed to innovations and delivery in their customer’s supply chain in recent time and hence they are important and relevant to the marketer’s revenue and profit creation. This article emphasizes on customer perceptions and preference towards in-house logistic and out sourcing logistics decisions. ...
ABSTRACT The study as the impacts of marketing logistics on the corporate profitability in the industry a ( case study of NBPLC,ENUGU IC) was carried out with the following objectives: To determine if consumers are satisfied with the marketing logistics strategies adoptioned by Nigeria brewery plc Enugu. To offer solutions and suggestion on how to tackle and alleviate distribution problems identified. In order to achieve the above objectives. Three sets of questionnaire were prepa...
INTRODUCTION From many years now, there have been poor logistics management in all aspect of our economy especially in the area of marketing in such a way that its effect has been a set back in the marketing sector. The work “logistic” has been a house hold name to a lot of people both undergraduates, graduates, researchers and mere especially people who are activity in the marketing industries. No marketing sector, organization or establishment can thrive without putting much considera...
ABSTRACT Globally, logistics and supply chains have been rapidly migrating from traditional processes to more technologically-driven service provision. The local logistics industry has lagged behind in the integration of e-commerce with only the largest firms and multinational firms implementing new technologies. This has seen most of the local firms fall behind their competitiveness. Nevertheless, there is insufficient empirical evidence on the various factors affecting e-commerce adoption ...
The study aimed to identify how route planning for logistic companies can efficiently implemented. Route Planning explains basic transportation strategies and frameworks, as well as crucial functional needs, while considering contemporary changes in distribution planning. Companies may save mileage, fuel use, and carbon emissions by using a route planning system that calculates the most effective routes. Businesses may better recognize unforeseen deviations and communicate proactively to...
TABLE OF CONTENTS DECLARATION ................................. :: .. , ...................................................................................... ii APPROVAL .................................................................................................................................. iii DEDICATION ............................................................................................................................... iv Acknowledgement ....................................
ABSTRACT World trade has expanded over the last few decades, but the trade within Africa especially among Sub-Saharan African (SSA) countries has been low. Globally there has been a reduction in tariff rates, reducing trade costs in general, but the SSA region still records the high costs of trade as compared to other developing regions and this has hindered the flow of trade within the region (World Bank Doing Business report, 2013). SSA’s poorly developed trade logistics in the form of po...
ABSTRACT World trade has expanded over the last few decades, but the trade within Africa especially among Sub-Saharan African (SSA) countries has been low. Globally there has been a reduction in tariff rates, reducing trade costs in general, but the SSA region still records the high costs of trade as compared to other developing regions and this has hindered the flow of trade within the region (World Bank Doing Business report, 2013). SSA’s poorly developed trade logistics in the form of po...
TABLE OF CONTENTSDECLARATION .......................................................................................................................................... iAPPROVAL ............................................................................................................................................... iiDEDICATION ....................................................................................................................................... iiiACKNOWLEDGEMENT ..........
ABSTRACT The aim of the study is to develop a logistics performance model incorporating logistics performance as the focal construct with logistics planning strategy as antecedent and organizational performance, both marketing and financial, as consequences. The author proffers that logistics planning processes are dynamic capabilities because of improvement in logistics competitive capabilities and enhanced disaster immunity. Data from a sample of 230 top/middle managers representing differ...
ABSTRACT The study establishes the relationship between Logistics support and achievements of Concern Worldwide programs in Katanga province, Democratic Republic of Congo. The study was guided by the following objectives:- To determine the demographic profile of the respondents in terms of: gender, age, educational qualification and length of experience in procurement and supply activities; to determine the level of Logistic support in Concern Worldwide programs in terms of;-communication, pr...
ABSTRACT The purpose of this study is to investigate the relationship between risk management and operational performance of logistics companies in Uganda. A case study of Spedag interfreight Uganda Limited. Also to identify the risks faced by l9gistics companies and to determine the impact of operational risk on performance. A sample of 70 respondents was selected from the total population and the questionnaire was distributed in order to collect data to be analyzed using Statistical Package...
TABLE OF CONTENTSDECLARATIONAPPROVAL iiDEDICATION iiiACKNOWLEDGEMENT ivTABLE OF CONTENTS vLIST OF ACRONYMS viiiLIST OF FIGURES ixABSTRACTCHAPTER ONE 11.0 Introduction1.1 Background to the Study I1.2 Problem Statement 31.3 Purpose of the Study 31.4 Study Objectives 31.5 Research Questions 41.6 Scope of the Study 41.6,1 Subject Scope 41.6.2 Time Scope 41.6.3 Geographical Scope 41.7 Significance of the Study 41.8 Conceptual frame work 5CHAPTER TWO 6LITERATURE REVIEW 62.0 Introduction 62.1 Key Co...