Change Management and Employee Turnover in Somtel Telecommunication Company, Bosaso Somalia

ABSTRACT 

This study was undertaken to the impact of change management on employee turnover in Somtel Telecommunication Company Bosaso, Somalia. The study was motivated by the fact that there was a high rate of employee turnover at the company. The objectives of the study were to 1) to determine change management techniques, 2) to assess the rates of employee turnover, and 3) to establish the relationship between change management and employee turnover at Somtel Telecommunication Company of Bosaso, Somalia. The design adopted was descriptive cross-sectional which involving quantitative and qualitative approaches. Using this method, the researcher used a structured questionnaire and an interview guide (for qualitative responses). A research population of 88 was identified and a sample size of 72 respondents was used. In selecting the respondents the researcher used simple random and purposive sampling techniques, and the data was majorly analysed quantitatively. From the findings it was found that change management techniques were not adequately utilized as their mean was found to be at 1.87. Employee turnover was also found to be high at a mean of 2.82. With regards to the relationships between change management and employee turnover, it was found that there was a significant negative relationship which was measured at a Pearson Correlation Coefficient of -0.736. Recommendations suggested improvement of awareness creation, change plans to solicit employees’ opinions, enhancing the abilities of employees during change.

TABLE OF CONTENTS

DECLARATION  ~II

APPROVAL ~ III

DEDICATION.. IV

ACKNOWLEDGEMENT V

TABLE OF CONTENTS * VI

LIST OF TABLES ........ VIII

LIST OF FIGURES  IX

ABSTRACT

CHAPTER ONE: INTRODUCTION 1

1.1 BAcKGROUND OF THE STUDY 1

1.2 STATEMENTOFTHE PROBLEM 3

1.3 PURP0SE 0F THE STUDY 4

1.4 OBJECTIVES 4

1.5 RESEARcH QuEsTIoNs 4

1.6 HYPOTHESIS 4

1.7 SCOPE 0F THE STUDY 4

1.8 SIGNIFIcANCE OF THE STUDY 5

1.9 OPERATIONAL DEFINITIONS OF KEY TERMS 5

CHAPTER TWO: LITERATURE REVIEW . 6

2.0 INTRODUCTION 6

2.1 ThEORETICAL REVIEW 6

2.2 CONCEi~nJAL FRAMEWORK 7

2.3 CHANGE MANAGEMENT 8

2,4 EMPLOYEE TURNOVER 12

2.5 RELATIONSHIPs BETWEEN CHANGE MANAGEMENT AND EMPLOYEE TURNOVER 16

2.6 RESEARcH GAPS 19

CHAPThR THREE: RESEARCH METHODOLOGY ~~2O

3.0 INTRODUCTION 20

3.1 RESEARCH DESIGN 20

3.2 RESEARCH POPULATION 20

3.3 SAMPLE SIZE 21

3.4 SAMPLING PROCEDURE 21

3.5 RESEARCH INSTRUMENTS 22

3.6 VALIDITY AND RELIABILITY OF THE INSTRUMENTS 22

3.7 DATA GATHERING PROCEDURES 24

3.8 DATA ANALYSIS 25

3.9 ETHIcAL CONSIDERATIONS 25

3.10 LIMITATIONS OF THE STUDY 26

CHAPTER FOUR: FINDINGS PRESENTATION AND ANALYSIS ERROR! BOOKMARK NOT DEFINED.

4.0 INTRObUCTION 27

4.1 DEMOGRAPHIC CHARAcTERISTIcS OF RESPONDENTS 27

4.2 OBJECTIVE ONE: CHANGE MANAGEMENT TECHNIQUES USED BY S0MTEL TELECOMMUNICATION COMPANY IN SOMALIA 29

4.3 OBJECTIVE Two: THE RATE OF EMPLOYEE TURNOVER AT S0MTEL COMPANY 30

4.4 OBJECTIVE THREE: RELATIONSHIPS BETWEEN CHANGE MANAGEMENT AND EMPLOYEE TURNOVER 38

4.5 SUMMARY OF FINDINGS 38

CHAPTER FIVE~ DISCUSSION OF FINDINGS, CONCLUSIONS AND RECOMMENDATIONS,...42

5.1 INTRODUCTION 42

5.2 DISCUSSION OF FINDINGS 42

5.3 CONCLUSIONS 46

5.4 REcoMMENDATIoNs 47

5.5 AREAS FOR FURTHER RESEARCH 48

APPENDICES .,

APPENDIX I: QUESTIONNAIRE I

APPENDIX II: INTERVIEW GUIDE V