CONFLICT RESOLUTION PROCESSES AND THEIR INFLUENCE ON JOB PERFORMANCE AT GOLDEN EXOTICS LIMITED

ABSTRACT

Ghana has various mechanisms to ensure that good relations exist between employers and employees at places of work. Such mechanisms include the Labour Law, Department of Labour, National Labour Commission (NLC), the Trades Union Congress and other ratified ILO labour conventions. Despite the availability of all these institutions to maintain peace and harmony at workplaces, the problem of labour disputes still exist. The study sought to investigate industrial disputes and conflicts resolution processes and their influence on job performance at workplaces of Golden Exotics Limited (GEL). The sample size used was 343 workers. The statistical tools employed in the analysis of the gathered data include Spearman’s rank correlation coefficient and weighted rank mean. The study revealed that the industrial dispute prevention mechanism that workers of GEL are aware of is collective bargaining. It is recommended that in order to resolve conflicts successfully and effectively, stakeholders have to be involved in the resolution process. Also, organizations should observe ethical issues in the process of conflict resolution in order to effectively resolve conflicts. Again, all parties should willingly provide each party with the necessary information and should be privy to anything related to the mechanisms and objects being used in the process in order to achieve the goal of the dispute resolution. Also, organizations should allocate time and resources to resolve conflicts in order to increase their productivity. This should be done willingly by the organizations.