ABSTRACT This study investigated factors influencing demand for packing and removal services using Doxa worldwide movers Ltd. as a case study. Doxa Worldwide Movers/Doxa Van Lines Ltd. is an international moving company based in Ghana. It has operated in the air, land and ocean freight forwarding business since its inception 20 years ago. The study specifically sought to: assess volume of cargo that Doxa has handled over the study period; examine factors which determine demand for packing an...
ABSTRACT The main thrust of the study was to assess the service quality and patients’ satisfaction at the ophthalmology unit of the Nsawam Government Hospital. To achieve this purposes, the study employed quantitative approach through the use of descriptive survey. In the quest of selecting the sample, Convenience sampling method was used in the study to select 260 clients of ophthalmology unit of the Nsawam Government Hospital for the study. A self- developed questionnaire was used for th...
ABSTRACT The quality of Human Resource is an asset to any organization and as a result Training has become an issue that has to be faced by every organization. The amount, and quality of training carried out varies enormously from organization to organization due to factors such as the degree of external change, for instance, new markets or new processes, the adaptability of existing workforce and importantly the extent to which the organization supports the idea of internal career developme...
ABSTRACT The study was undertaken to analyze the factors influencing personal financial management decisions of 200 employees of International Oils and Fats Ltd. Specific objectives that motivate the study were to identify the factors that influence financial management decisions, examine the mistakes of employees concerning their personal financial habits and to examine the challenges that employees face in applying their financial knowledge in daily personal financial management decisions....
ABSTRACT Small and medium-scale enterprises (SMEs) are considered as the heartbeat of every economy due to their immeasurable contributions to GDP as well as employment (Aryeetey, 2001; and Abor and Adjasi, 2007). Despite all these, they face myriad of challenges from capital inadequacy to technological deficiency. This study, therefore, sought to identify the source(s) of funding available to SMEs in Tema Metropolis, their performance and prospects as well as the challenges and coping stra...
ABSTRACT The concept of job satisfaction is considered to be a very critical issue for any organisation’s performance. Thus, employers benefit from lower staff turnover and higher productivity if their employees experience a high level of job satisfaction. The study sought to assess the state of job satisfaction among the staff of Ghana Broadcasting Corporation. A cross-sectional survey design was used for the study and data were obtained from 126 respondents, using questionnaires. The st...
ABSTRACT The quality of Human Resource is an asset to any organization and as a result Training has become an issue that has to be faced by every organization. The amount, and quality of training carried out varies enormously from organization to organization due to factors such as the degree of external change, for instance, new markets or new processes, the adaptability of existing workforce and importantly the extent to which the organization supports the idea of internal career developme...
ABSTRACT Training of health professional has evidently impacted positively on the skills and knowledge of health professional. One key area of improving professional’s knowledge and patient’s outcome has been through continuing training. The study conducted at Holy Family Hospital, was to assess the impact of training on the performance of healthcare professionals. Specifically it sought to assess the different kinds of training the hospital and other stakeholders organize for the healt...
ABSTRACT The study investigated the employee performance appraisal practices of the World Vision’s Ghana Rural Water Project (GRWP) and how effective the practices are. The problem under investigation was a fact-finding research so the appropriate research design used was exploratory. The study also used a descriptive survey because it involved collection of data, which informed the answers to the problem stated. The population for the study was the staff of the Ghana Rural Water Project ...
ABSTRACT The aim of this study is to examine the extent of collaboration in knowledge management (CKM) and to explore the perceived benefits and challenges associated with it in rural banking industry in the Eastern Region of Ghana. It was an exploratory cross-sectional quantitative study with 105 employees surveyed. The study results indicated that there was low level of collaboration in knowledge management among the banks. However, majority of the employees perceived CKM to have benefits...
ABSTRACT This study was based on the effect of exchange rate changes on stock market returns. It could be seen that exchange rate from the previous years have been increasing at a faster rate, in the same way stock market returns has also been unstable. It was therefore to determine the relationship between exchange rate and stock market. The study made use of monthly data of Ghana stock exchange All-share index and exchange rate variable from January 2007 through December 2015; to examine th...
ABSTRACT The study investigated how nutritional labelling affects consumer purchasing decisions of food products within the Kumasi metropolis. Specifically, the objectives of the study were to find out the level of awareness of consumers towards nutritional labelling in terms of buying behaviour, to examine whether nutritional labelling affect consumer decision to purchase healthy food products and finally to ascertain whether a consumer demographic characteristics (i.e. gender, income, educa...
ABSTRACT The purpose of the study was to measure the impact of training and development on employees‟ performance measuring the impact from some selected district offices of the National Health Insurance Scheme. Specifically, the objectives of the study were to establish the benefits that training and development of employees had on NHIS operations, to assess the effectiveness of the training and development programmes implemented by the NHIS for its employees and finally to recommend strat...
ABSTRACT The primary objective of the study was to investigate into employees’ participation in decision-making and it impact on productivity; using Sekyeredumase Rural Bank as a case study. Data for the study was obtained from management and employees of Sekyeredumase Rural Bank. A sample size of 60 respondents was used for the study. This sample was selected through the purposive sampling and simple random technique. Findings from the study suggest that the most important benefits of empl...
ABSTRACT The study assessed the impact of customer relationship management on customer satisfaction at Fidelity Bank Limited. Specifically, the objectives of the study were; to identify the customer relationship management strategies of Fidelity Bank Limited, to investigate which of the customer relationship management strategies of the bank has the most impact on its customer satisfaction and finally to examine the impact between customer relationship management strategies and customer loyal...