Employee Training And Performance In Organisations A Case Study Of Kenya Revenue Authorty Head Quarters

ABSTRACT

The research study was about employee Training and performance m organizations, a

case study of Kenya Revenue Authority where a sample of 46 employees were picked

randomly

The objective of this study involved close investigation of forms of training offered to the

staff of Kenya Revenue Authority, analyzing the effects of training both positive and

negative at KRA and also examined the impact of absence of training on performance.

The research concentrated on primary sources of data to solicit and analyze data from

respondents' thus both qualitative and quantitative methods of data collection was used.

Semi-structured questionnaires and key informant interview guide was used to obtain

both primary and secondary data.

The findings also indicated that although the training is linked with improving job

performance respondents had little knowledge regarding the impact of the absence of

training in Kenya Revenue Authority.

Findings indicated how the effective job performance of the employees of Kenya

Revenue Authority was strongly influenced by employee training as a motivational factor

thus employees believed that being motivated through training positively affected their

effectiveness in job performance.

Training having a positive impact on Kenya Revenue Authority employees, it also has

impact on job performance. After training employees are expected to have; experience

increased sense of focus, positive attitude towards work, feel valued and discover their

weakness thus much emphasis should be added for employees to react positively to any

trainings offered.

For employees to react positively to any training offered, the staff of Kenya Revenue

Authority should be informed about the effects of absence of training, which could

include absenteeism from work, inability to meet deadlines and could affect the

organization thus a need to offer training.

Employers should focus on maximizing benefits form staff training as well as conduct

training needs assessment so as to match training with employees whose skills need to be boosted with better performance.