Employee Turnover in the Hotel Industry in Cape Coast and Elmina

ABSTRACT

Employee turnover is a problem for organizations and is one of the challenges facing human resource managers. This study was motivated by the desire to find out the nature of employee turnover in the hotel industry in Cape Coast and Elmina, the factors that account for it and probable solutions to the problem. A stratified sampling procedure was used to select 240 employees and 40 management personnel for the study. Primary data were gathered through the administration of questionnaires. Statistical tools employed to analyze the data were frequencies, means and standard deviation, Chi square, independent sample T-tests, Analysis of Variance and binary logistic regression.

The results revealed that:

a) The front-office, accommodation and food and beverage were more prone to turnover.

b) Dissatisfaction with pay, perceived alternative employment opportunities, and lack of motivation account for employee turnover in the hotel industry in Cape Coast and Elmina.

c) Recognition, reward for a good work done, competitive compensation influence employees’ intention to stay with organizations.

d) The educational level of respondents had an effect on intention to quit.

As a result of the findings, it is recommended that hotel management put in place effective compensation policies. The study recommends that further research be conducted in the area of managerial turnover and also find the relationship between training and development and employee turnover.