ABSTRACT Special events, particularly weddings have long been part of Kenyan culture. The organization of this key milestone involves elaborate budgets, numerous stakeholders and varied tasks. Pursuant to these elaborate demands, a large number of couples are turning to wedding planning firms to wholly or partially plan and execute the event. However, little appears to be known about management and practices within these firms in Kenya. The purpose of this study was to determine the impact o...
ABSTRACT The expansion of hotel industry in Tanzania has stimulated the growth of tourism industry in the country due to increase of availability and variety of accommodation, food, drinks and other services. Together with this expansion the hotel industry is facing challenges in meeting customers‟ satisfaction. Customers have complained that level of services standard does not equate to the amount of money that are charged. Thus, the purpose of the study was to establish the quality servi...
ABSTRACT As customers’ have the ability to shape and influence products options with their buying power, it is critical for restaurant shareholders to understand consumer motivations and their decision-making processes. There are few empirical studies on green consumer behavior in restaurants with a special focus on green promotion and consumer behavior and green certification and customer purchasing behavior. The aim of the study was to investigate the contribution of green practices on c...
ABSTRACT The economic potential of tourism in less developed countries has been identified as an important contributing factor to global tourism growth. In most developing countries, tourism has been portrayed as a contributor to small scale enterprises thus directly uplifting the standards of living as well as a catalyst for community development. As an extended form of local people involvement in tourism, the homestays concept aims to facilitate households earn an income from tourism direc...
ABSTRACT This study explored the health hazards and working conditions of housekeepers in Budget Hotels in the Eastern Region of Ghana. It was carried out with the aim of improving occupational health and safety in the study area. Many studies globally have classified hotel housekeepers among the high risk group based on the International Labor Standards on Occupational Safety and Health. To address these concerns, the study explored the risk and hazard factors affecting the health and safety...
ABSTRACT The study assessed Tourism Revenue Sharing (TRS) and its impact on community participation in conservation and tourism around Volcanoes national park in Rwanda. Further the study objectives were to analyze implementation of TRS and its impact on community participation in conservation and tourism around Volcanoes National Parks (VNP). In addition, the Local communities’ attitude towards tourism revenue sharing around VNP was assessed and how it impacted on their participation in c...
ABSTRACT It is a well known fact that practice clarifies theory and any learning activity, especially technical oriented must be backed by both theory and practice. It is therefore important for students in various technical disciplines to undergo industrial attachment for a better understanding of the tasks and practices performed by industry professionals, improve self-confidence and have the opportunity to apply classroom theories to practical issues in the actual business setting. However...
ABSTRACT This study sought to analyse determinants of customer satisfaction of banquet services in Kaduna Metropolis, Nigeria. The drop in influx of foreign and domestic tourists seeking for hospitality services in Kaduna State has forced hoteliers into competing for banquet events as a means of remaining in business. Customers are the focus of every successful service operations; it is important that banquet managers know what customers want in banquet service operations in order to stop the...
ABSTRACT Star rating is recognized as symbol of quality and a necessary requirement to provide precise assessment of accommodation status of upmarket hotels. In star rating, certain attributes are used as benchmark for accommodation standards of upmarket hotels. However, instances of star rating inconsistencies of upmarket hotel accommodation may not only misinform customers but lead to their dissatisfaction and inversely affect capacity utilization of room products and services. Also, the in...
ABSTRACT Active Transportation (AT) contributes significantly to the health and wellbeing among children and youth. This benefit can in turn be carried over to adulthood. AT is an important factor in increasing levels of physical activity (PA) in children. The objectives of this study were to; assess AT to school and other destinations, determine barriers of AT to school and other destinations, examine the effects of socio-economic status on AT, determine difference in pedometer step count da...
ABSTRACT The tourism industry is one of the fastest growing compared to other sectors of the global economy and account for more than one third of total global services trade. In line with the tremendous growth of world and local tourism industry, there has been a rise to many challenges, specifically the human resources problems as related to the deficit in the workforce. In Kenya, the hospitality industry is in shortage of 30,000 skilled and professional staff. There has been a proliferatio...
Abstract All-inclusive holidays can be defined as those where all travel, accommodation and a substantial amount of food and drink, together with activities such as entertainment, trips or sports coaching are included in a pre-paid price while booking. The all-inclusive holiday concept was first introduced in the in 1840s, and later re-emerged in the 1930s. The concept exploded in the Caribbean in the 1950s and was introduced in Africa in the 1980s. An explosion of the concept was later real...
Training is critical to human resource development and in the promotion and development of the tourism industry. In Kenya, Middle Level Colleges (MLCs) have been instrumental in manpower training for the tourism sector and national development. Despite this, no comprehensive study has been undertaken to assess the performance of MLC trainees in tourism training under the changing global tourism environment to realize Kenya’s Vision 2030. As such, this study assessed attitudes of key to...
General introduction For many decades tourism has provided job opportunities and an income for millions of women all over the world (Ashley, et al., 2000; Fayissa, et al., 2008; Ferguson, 2010; Greenwood, 1977; Kinnaird, et al., 1994; Meyer, 2003; Sharpley, 2002). The high demand in tourism for low-skilled and domestic-type activities, the flexible working hours and the low capital requirements motivated many women to find employment in the tourism industry or start a business of their own...
ABSTRACT Community-Based Ecotourism (CBE) has been popularised as an effective tool for integrating economic development and conservation. Many developing countries including Ghana have adopted this tool to aid in their developmental efforts. This thesis sets out to evaluate the Tafi Atome Monkey Sanctuary, a CBE project in the Hohoe Municipality in Ghana, within the context of the social exchange process model. The study adopted a cross sectional study design. Data was obtained from 317 resi...