ABSTRACT Hotel industry business in the past evidence has shown that Total Quality Management programs have failed because the success factors were not in place. In order for hotel business to increase performance, the critical success factors of Total Quality Management should be implemented well. These factors appear to be compatible with successful Total Quality Management implementation programs in the hotel industry. They represent strategic elements, people involvement, emphasis on com...
ABSTRACT The Telecommunications industry in Kenya is full of competition. The companies currently present include Safaricom Kenya Limited, Airtel Networks Kenya Limited, Telkom Kenya Limited (Orange), Essar Telcom Kenya (YU) and lately, Equity Bank Limited with the Equitel money. This study sought to evaluate the determinants of competitive advantage for firms within the Telecommunications industry in Kenya. The objectives of the study were to find out the effect of innovation on competitive...
ABSTRACT Implementation of reforms is one of the challenging issues among public organizations and more specifically in Public Health facilities in Kenya. Despite efforts from the National and County Governments, Public Health facilities in Embu County have continued to experience a number of challenges that range from periodical employee strikes and unsatisfactory health care services to the general public. The general objective this study was to establish influence of strategic intervention...
ABSTRACT Kenya Prisons Service has continuously undertaken reforms since the year 2001, with an aim of helping offenders to modify their behavior while in prison. Prison reforms focus on offender behavior modification through a correctional lens. Prisons are mandated by law to rehabilitate offenders through administration of rehabilitation programmes, which are the main intervention of correcting offenders in Kenyan prisons. Though prisons globally endeavor to correct offenders, there are occ...
ABSTRACT The study explored the demographic perspectives on consumer insurance frauds and its implication on intervention measures. The objective of the study was to explain the nature and features of consumer insurance fraud, to examine the demographic characteristics of consumer insurance fraudsters and to propose strategies for the management of consumer insurance fraud. The study was guided by three theories: Rational Choice Theory, Routine activity Theory and Differential Association The...
Piracy is a willful theft of intellectual and creative efforts of others due to increased demand for academic books in our learning institutions. It is a social and economic menace that involves the outright reproduction and distribution of the creative works of others, for commercial purposes, without the consent of the copyright owner. The general objective of the study was to establish the determinants of book piracy in Nairobi City County. The specific objectives were to determine th...
Peace Education is steadily emerging as a peace building initiative in the world today. The United Nations High Commission for refugees (UNHCR) has adopted and introduced it for conflict resolution in refugee Camps referring to it as suitable for behavior change. However, the fundamental question is whether empirical tests can ascertain its success in achieving the objective of conflict resolution in refugee camps. Available researches indicate that Peace Education helps to equip refugee...
ABSTRACT Kenya’s aviation industry has been losing its competitiveness over the last two decades. The industry consist of the Ministry of transport and Infrastructure, Directorate of Aircraft Accidents Investigation, Kenya Civil Aviation Authority (KCAA), aerodrome operators, airlines operators and auxiliary service providers. Previous studies have failed to address the issue of the dwindling competitiveness. Through this study, the researcher sought to investigate whether there is signific...
The study examined the challenges affecting the performance of Police Reservists in Loima Sub-county within Turkana County. Specifically, the study sought to understand why insecurity was thriving despite continued recruitment of the Reservists in the Sub-county. The objectives of the study were: to examine the performance of the Reservists; to identify the challenges affecting the performanceof the Reservists; and to come up with appropriate measures to address these challenges. In or...
ABSTRACT While education is considered to be a basic right and need, the management of secondary education in Kenya has been faced with setbacks due to several bottlenecks. This calls for deliberate action that will bring about the necessary changes in management. Use of Total quality management is the first step in realizing these changes. Several school managers are already using this management method. Such schools have faced several challenges in the use of TQM to improve management. The ...
ABSTRACT The main aim of this research was to analyze the relationship between corporate restructuring and performance of the National Police Service in Kenya. For a long-time the National Police Services have performed poorly in terms of their roles. A report by Transparency International Kenya pointed that more than half of Kenyans (54%) of Kenyans felt that the institution did not provide enough security as provided by the constitution. KHRC report agreed with the report as it stated that...
ABSTRACT Emerging issues in law enforcement are becoming complex in today’s society due to enhanced globalization and increased transnational crimes. To address these challenges, police agencies need to adopt and effectively apply more innovative analysis tools such as Geographic Information Systems (GIS) technology in law enforcement. However, the Kenya National Police Service (NPS) is still using occurrence books, paper-maps and push-pins (manual tools) to record, map and analyse crime. ...
ABSTRACT Eastern Africa Standby Force (EASF) is one of the sub-regional forces of the African Standby Force (ASF) whose objective is to maintain regional peace and security. EASF structure is composed of three main branches, namely the EASF Headquarters, the Logistics Base and the Planning Elements. The EASF had purposed to achieve full operational capability by developing an operationally ready, multidimensional integrated Standby Force, equipped and ready for deployment by 2015, having atta...
ABSTRACT The Communications Authority of Kenya (2016) indicated a 14.3% drop in courier transactions from the year 2010 to 2015. Further, outgoing international transactions experienced a 20.6% decline. This downward trend has been attributed to development of communication technology and organisational competitiveness which has immensely affected the performance of the firms in this business portfolio. This has led most organisations to embrace certain corporate strategies and partnering wit...
ABSTRACT In this era of technology, business competes in a complex and challenging environment that is being transformed by various factors such as uncertain and frequent changes of the use of information technologies and globalization. Thus, the achievement of desired growth is a major pre-occupation of managers in the slow growth and competitive markets, which characterize many sectors of the economy. In Kenya and many other developing countries, the hospitality industry has been an import...