ABSTRACT The rapid expansion of mobile banking technology in Kenya has enhanced financial inclusion to the unbanked population who for many years used informal saving practices such as chamas, hoarding at home or keeping with relatives to save money. Banking services in commercial financial institutions were for many years located in urban centers and had strict rules and selected clientele that looked out a majority of the population who resorted to informal money saving practices. With acce...
ABSTRACT The need for this study stems from the fallacy that public institutions need not delight customers. Indeed, these institutions have been considered as not having 'customers' per se with the publics whom they serve being given little attention. This originates from the reasoning that, when public institutions render service, the people they serve are not necessarily in the class of customers such as those in the private sector. The concern, aggression and innovation seen in private s...
ABSTRACT The concept of strategic human resource management became popular in the 1980's with the development of Harvard Business school two models integrating strategy and human resource management. These models identified mission strategy, organization strategy, and human resource management as core elements necessary for a firm to function effectively. In the models, human resource management comprises of planning, recruitment, selection, placement, appraisal, compensation, and employee r...
ABSTRACT The Procurement function can hardly be ignored m any enterprise. Modern manufacturing thinking highly associate prudent procurement practices to profitability of the enterprise. This is because most financial commitments in an organization make, pass through a procurement process. Available literature indicates that the efficiency and effectiveness of the procurement function is the least measured in many enterprises despite its contribution to the profitability of enterprises (Van ...
ABSTRACT The purpose of this study was to determine the risk management strategies used by FOSA SACCOs in Nairobi County. The population of study was the FOSA SACCOs in Nairobi County. The study focused on all 44 FOSA SACCOs. The population of interest was the risk managers or managing directors of the organizations. The research instrument used was questionnaires which were pre-tested to confirm clarity of the questions and their validity and reliability. Questionnaires are typically used t...
ABSTRACT Savings and credit societies world-wide provide opportunities to millions of people to grow through access to savings, affordable credit and a chance for a secure tomorrow. From the reviewed literature, SACCOs in rural areas suffer from low management capacity. This low management capacity often results in poor performance of SACCOs (Peck 2006). The study was aimed at finding out whether there was any relationship between performance of SACCOs and level of management. The study adop...
ABSTRACT Employee retention is vital in all the commercial banks in Kenya. This is because of the fact that worker turnover is high as employees search for jobs somewhere else which have better packages or personnel are head-hunted by rival companies which end up in making the company free professional personnel. Lack of gifted employees effects to a drop in performance therefore companies have to employ better employees retention strategies. The general objective of this study was to invest...
ABSTRACT Organizational change within a company or agency can come about for different reasons. Changes can be made to improve productivity or because of new management. Changes can be initiated by both external forces, factors outside of an agency, or by internal forces, initiated by an agency itself. Due to the importance of change in organisations and in consideration of the varied reactions of employees to change, this study aimed to examine the effects of operations · change on employe...
ABSTRACT World over, the operating environment for commercial banks has changed randomly occasioned by regulation and intense competition. This has led to exploration of many strategies in the commercial banks in a bid not only to survive but win competitive advantage. Implementation of these strategies has not always been successful and it has been observed that poor implementation of strategies may have cost the banks dearly in developing economies. The poor implementation status has been ...
Abstract The researcher carried out an investigation of Matatu insurance industry in Kenya United Insurance Company that insured thousands of public service vehicles had collapsed and had been placed under statutory management by the commissioner of insurance. Since then other major Matatu insurers had collapsed. These were Access Insurance, Stallion Insurance and Lake Star Insurance. The collapse of more Matatu insurers could spell doom to Kenya's public transport and the economy in general...
ABSTRACT In recent times, interest in corporate governance in the African continent has assumed highest propositions. This is probably due to the great push from the developing countries to the African countries to embrace good governance in order to attract foreign investors and to improve shareholders value. The General objective of the study was to investigate the effect of corporate governance on the financial performance of companies listed in the Nairobi stock Exchange whereas the spec...
ABSTRACT Entrepreneurial competencies are generic competencies necessary for the success of self-employment over and above any occupational skills which may be required. They include and not limited to the individual values, beliefs and attitudes, interpersonal skills, decision making, communication skills, and networking skills and realistic awareness of risks and benefits of self-employment. Youth enterprises play an important economic role among the youth in Kenya. However, they face a mix...
ABSTRACT Universities worldwide are facing challenges arising from a high level of competitiveness and pressure to deliver their strategic intents according to their mission and vision statements; however, they lack the capacity to sustain achievement of their full potential. Empirical evidence suggests the existence of performance complexities in universities, but few endeavours have been directed towards understanding the manner in which the execution of strategic intent affects performanc...
ABSTRACT The contribution of Private Middle Level Colleges in enhancing education opportunities to Kenyans has continued to playa significant role in our economy. They have provided an alternative to those students who have not been able to secure a place in Public universities due to limited chances. Management activities in any organization lead it to either success or failure. Availability of a mission and vision statement in the organization shows a projection into the future. Various fu...
ABSTRACT This study aimed to establish the challenges of disseminating credit information by credit reference bureaus in Kenya. The information obtained from this study would be useful to both theGovernment, the Central Bank and in particular the Ministry of Finance Kenya to enhance credit information sharing. The study focused purely on licensed Credit Reference Bureaus in Kenya, because credit information sharing facilitated the development of information capital, in the process, it changed...