ABSTRACTThe purpose of the study was to establish the relationship perceived risk, trust, perceived ease of use, perceived usefulness, and internet banking adoption. The study adopted a cross sectional design which was quandtative and qualitative in nature. It involved descriptive and analytical research designs. The study sample comprised of 384 bank customers in the Kampala, who were selected through simple random sampling. The data was tested for reliability, analy...
ABSTRACTThe study was to establish the effect of budgeting on the financial performance of microfinance institutions in Uganda. Objectives of the study were; to assess the role of budgetary control on the financial performance of microfinance institutions in Uganda, to find out whether budgetary control is a measure of financial performance of microfinance institutions in Uganda and to establish the relationship between budgetary control andfinancial performance of microfi...
TABLE OF CONTENTSDECLARATION ...................................................................................... iiAPPROVAL ......................................................................................... iiiDEDICATION ..................................................................................... ivACIZNOWLEDGEMENT .............................................................. vLIST OF TABLES ..............................................................................viii...
ABSTRACTThe research topic was chosen because most micro finance institutions have experienced difficulties in operation as a result of global financial crisis of which FINCA Uganda ix not exclusive. The research topic was to examine the effects of global financial crisis on operation of FINCA Uganda microfinance institution. Specific objectives were used to asses the causes of global financial crisis, to establish the impact of global financial crisis on the operation ofFINCA Uganda micr...
ABSTRACTDue to recent scandals which have ruined corporations' image across the world such as the(Enron, Atihur Anderson, Parmalat, and Greenland hotel) for the case of Uganda, have putcustomers' trust of the frontline, leading to an exponential growth in the interest of CSR.Looking at Sheraton hotel Uganda, which carries inherently high risk due to the nature of theindustry with losses during its transactions being carried out. This study seeks to identifywhether CSR initiatives of Sheraton ...
ABSTRACTThis is a study about customer service and sales performance at MTN Uganda.MTN group was first incorporated in south Africa in 1994.The liberalization of UgandanEconomy and the telecommunication industry in 1990 after being monopolized by theUgandan government, lead to the launching of the third national mobile telecommunicationoperator (MTN) in 1998.MTN has grown to be the leading telecommunication company inUganda, have over 1236000 customers, 63% market share.On 21 October 1998 MTN...
ABSTRACTTHE study aimed at assessing the effects of credit policies on the performanceof commercial banks in Equity bank of Kenya. And to propose measures toimprove credit policy in equity banks.For the effectiveness of the research, the researcher used a research design of acases study of Equity bank Kisumu branch Kenya. Data collection and analysiswere used to arrange the information in such a way that enabled theresearcher to come- 1:1p with the· reliable recommendations and conclusion.Di...
ABSTRACTThis study established credit policy and customer satisfaction in Cairo international bank Ugandaltd in Kampala. The study was based on the following objectives and these are, to establish theprofile of the respondents in financial institutions, to establish the key elements of credit policyfor Cairo bank and to examine the relationship between credit policy and customer satisfaction.The study employed descriptive correlation design; data was collected using researcher devisedquestion...
ABSTRACT The study is an exploratory research design which sought to determine the factors relied upon by microfinance institutions while charging interest; finding out the effect of interest on the performance of microfinance institutions and suggesting possible alternatives to control this effect. The study relied on qualitative and quantitative methods of data collection and analysis and data was gathered from PRIDE Microfinance in Kabalagala. The study also relied on secondary data upon w...
ABSTRACTThe purpose of the study was to establish the impact of the use of ATM system of banking on customer satisfaction in equity bank Hoima district. The study was based on three specific objectives; to examine the impact of ATM on the banking performance in Equity bank Hoima branch, to establish factors that lead customer satisfaction in Equity bank Hoima branch and to establish the relationship between ATM and customer satisfaction in Equity bank Hoima branc...
ABSTRACTThe study was aimed at assessing the effects of credit policy on the performance of commercial banks in Equity bank of Kenya taking case study to be Kisumu branch. The study was mainly to look at credit risk policy and the performance of the Equity bank and if this had been effective to the bank. For the effectiveness of the research, the researcher used research design, data collection and analysis was used to arrange the information in such a way that enable...
ABSTRACTThe study on Non monetary rewards and labour mobility was guided by fourresearch objectives that were set to :(a) To establish the level of non-monetaryRewards used in Equity Bank Kabalagala branch, (b) To establish factor thatinfluence employee mobility in Equity bank Kabalagala branch. And lastly (c) Toestablishes the relationship between non-monetary rewards and employees mobilityin the Equity Bank Kabalagala branch.The results indicated that Non monetary rewards have a great impac...
TABLE OF CONTENTSTABLE OF CONTENTS ................................................................................................... iAPPROVAL ................................................................................................................... ivDECLARATION ·············································································································· V...
AbstractThe study set out to analyze the factors that affect the performance of the marketing staffin industries taking a case study of Mukwano group of industries. The inquiry wasfocused on areas of motivation, remuneration and reward administration, training andappraisals and performance review. Using analytical design, information was got from asample of 60 marketers through interviews and self administered questionnaires.Quantitative data was analyzed using tables and tests were employed ...
ABSTRACTThe study examined the relationship between marketing research and new product developmenttaking Mukwano Group of Companies as a case study. The research also capitalized on threeobjectives which required determining the effect that customer analysis contributes to new productdevelopment, determining the effect of market segmentation on new product development, andestablish the relationship between marketing strategy and new product development. The studyemployed stratified, simple ra...