ABSTRACT The aim of this paper is to ascertain how customer service could be enhanced through employee engagement lack of documented evidence of the contribution of employee engagement to customer service improvements in the service sector in Zimbabwe motivated the researcher to carry out this study
ABSTRACT The research sought to determine the importance of training in enhancing the performance of employees. The research was driven by the need to demonstrate the value of training in fostering attainment of organisational goals through employees. Research was carried out at the Zimbabwe Revenue Authority (ZIMRA) Head Office. Research objectives were to establish the training process in the organisation, ascertain how transfer of training is facilitated, to determine how the effectiveness...
ABSTRACT In light of massive restructurings and unceasing downsizings in Zimbabwe, the main thrust of the research was to examine the implications of survivor syndrome on labour productivity in Zimbabwean Timber Industry, using a case study of Border Timbers Limited. The study was guided by the Integrated Counterproductive Workplace Behaviour (CWB) and Organisational Citizenship Behaviour (OCB) Model by Spector and Fox (2002). Qualitative research approach was used. Quota, convenience and pur...
ABSTRACT The purpose of the study was to assess the effects of job security on employee performance at First Banking Corporation Limited (FBC Bank Ltd). This was in light of the underperforming Zimbabwean economy and the subsequent tremors in the banking sector. Tremors such as the liquidity crisis which has led to the promotion of the use of ‘plastic money’, mobile and e-banking, and the dwindling clientele for the banks have led to banks revise the nature of work and adopt survival stra...
Abstract Significant changes in the global economy have accelerated the movement of labour from one organization to another. Therefore the research aimed to bring a clear understanding and appreciation of the relationship between labour turnover and organizational productivity. The research was informed by the Needs theory which show that employees affiliate to different needs in order to be satisfied at work and the Equity theory which posits that the motive to act in a certain way is develo...
ABSTRACT This study examined the influence of attitudes and personal values on willingness to remain in rural areas among Human Resource for Health (HRH) in Tanzania. The study was conducted in Kigoma and Tabora regions as they have the lowest HRH densities, where, two districts were selected from each region. The study employed explanatory cross-sectional survey using data collected in one point of time. The study involved 230 participants who responded to questionnaire and 11 key informant...
ABSTRACT The study on ―How mobile phones are used for combating illegal fishing activities‖ aimed at assessing the contributions of mobile phones on fishing activities, roles of the government on the management of mobile phones used by fish dealers and analyzing the challenges faced by the government and the community on monitoring and managing mobile phones in combating illegal fishing activities in Makoko and Migobero wards in Musoma Municipality. The study involved two wards and the s...
ABSTRACT This study focused on the preparedness from flood disasters due to climate change and variability in Kyela district. Basically this study sought to; i) examine the link between climate change and variability and the occurrence of floods, ii) assess the impact of floods on socio-economic activities, iii) asses the level of preparedness in addressing flood disasters due to climate change and variability, iv) examine the challenges faced by the local community to engage in flood disast...
ABSTRACT The concept of organisational culture and its role and effect on organisational performance gained a lot of popularity in the 1980s and has remained a subject matter of great interest. Scholars and organisations are interested in organisational culture for many reasons, most commonly, how it affects employee commitment, satisfaction on the job, retention, and performance. Organisational culture has a lot of implications for strategy development, implementation, and organisational per...
ABSTRACT The study examined improving of relationship marketing in financial service sector in GCB Ltd, UCC Branch. The descriptive survey design was adopted in the study. A sample size of 200 was selected for the study. Self-developed questionnaire was used for data collection. Descriptive statistics was used to analyse the data including frequencies and percentages. The results revealed that majority of the customers agreed that GCB Ltd, UCC Branch adopted and implemented some relationship ...
ABSTRACT The study sought to examine the relationship between human resource development practices and employee performance in Goldfields Tarkwa Mining Department. A descriptive survey research design was used in the study and questionnaire was used to elicit information from the workers of Tarkwa Mining Department. The simple random sampling method was used to select the 200 respondents as the sample for the study. The data collected were analysed by the use of the Statistical Product and Se...
ABSTRACT Human resource development is a combination of training and education that ensure the continuous improvement and growth of both the individual and the organisation. Human resource development which builds personnel capacities to handle various technical and managerial activities in most institutions in Ghana has been a source of worry. The study examined human resource development and its contribution to teaching and learning in the Tamale Polytechnic. Primary data were collected fro...
ABSTRACT The study set out to assess the effectiveness of in-service training programmes of the Atiwa District Directorate of Education. A descriptive design was adopted to study 168 teachers who were participants of the teacher training programmes conducted by the Ghana Education Service for teachers in the Atiwa District. Questionnaires were used to collect data from teachers and statistical tools used to analyse the data collected included means, medians, frequencies, and percentages. The ...
ABSTRACT Mergers and acquisitions have become the dominant mode of growth for firms seeking competitive advantage in an increasingly complex and global business economy. Research indicates, however, that many mergers have not resulted in the expected benefits, in part because business organisations have neglected the human resource and or the industrial relations aspects of the change. The study which looked at the management of industrial relations in the merger between Ashanti Goldfields Co...
ABSTRACT Organisations achieve good results when the employees are motivated. This study was conducted to assess the factors of motivation that influence staff of Value Added Tax (VAT) Service to remain committed to the Service and their job. Descriptive research design was used for the study. Of the required sample size of 278 from a study population 1094 from 27 regional offices, mixed method comprising purposive, stratified and random sampling was used to arrive at a sample size of 111. Th...