ABSTRACT This research report is about "Total Quality Management on organizational performance'", a Case Study of Bid co Oil Refinery in Thika, Kenya. The research was conducted in two (2) month during the"practical training. Much effort was put on studying procedures and technicalities involving the understanding ability in relating the variable and the procedures of Total Quality Management (TQM). Chapter one, describes an overview of Total Quality Management and background of Bidco Compan...
ABSTRACT The study established the extent to which contract management influences service delivery in Nampunge community primary school. The objectives of the study established the extent to which contract governance, monitoring and relationship management influences service delivery in Nampunge community primary school. The study used a descriptive research design using both quantitative and qualitative approaches. The study population consisted of 36 respondents, from whom a sample of 30 wa...
TABLE OF CONTENTS CHAPTER ONE HISTORICAL BACK GROUND OF THE PROBLEM TITTLE PAGE TABLE OF CONTENTS TITTLE PAGE TABLE OF CONTENTS ............................................. .i DECLARATION ....................................................... iii APPROVAL ............................................................. .iv DEDICATION ........................................................... v ACKNOWLEDGEMENT ................................................ vi LIST OF TABLES ....................
ABSTRACT Vendor managed inventory is the system where vendor takes overall responsibilities of business on behalf of organization by; making daily deliveries of goods, managerial work, checking of stock and others. . In June 2009, the first Nakumatt store in Uganda opened on Yusuf Lule Road on Kololo Hill, in central Kampala, the capital city. In November 2010, Nakumatt expanded its footprint in Kampala by acquiring Payless Supermarket, a Ugandan supermarket chain with two stores in the Kampa...
ABSTACT The study focused on compliance with the procurement procedures and public sector performance. The study was initiated as a result of poor accountability, lack of value for money and poor quality management in the public sector despite the availability of procurement procedures. The researcher used the following objectives to guide the study: to establish the benefits of compliance with the procurement procedures, to identify the factors affecting the compliance with the procurement ...
ABSTRACT The study was carried out to investigate the relationship between supplier sourcing and service delivery in the public sector. It was mainly based on three objectives; To examine the key drivers to supplier sourcing, to examine risks and challenges of supplier sourcing and to establish the relationship between supplier sourcing and service delivery in the public sector. The study relied on primary data and secondary data; primary data was mainly from observations and questionnaires....
ABSRACT The study sought to investigate the effect of outsourcing on organizational performance. The study was guided by the following research objectives, to investigate whether the bank undertakes outsourcing of projects/seNices, to establish whether outsourcing programs at the bank achieve their stated objectives of improving organizational performance, productivity, market share, and quality and to investigate the factors that are associated with the success or failure of outsourcing pro...
Abstract This study established the relationship between supplier relationship and business profitability of Samona products in Kampala Uganda. The study was guided by four objectives (i) profile of the respondents in terms of, relationship, age, gender, education level, position in the organization, number of years worked, and the marital status; (ii) establish the different supplier relationship types (iii) the level of business (iv) the relationship between Customer .Relationship Manageme...
TABLE OF CONTENTS DECLARATION ...................................................................................................................... i APPROVAL ............................................................................................................................. ii DEDICATION ........................................................................................................................ iii ACKNOWLEDGEMENT ...........................................................
ABSTACT The study focused on compliance with the procurement procedures and public sector performance. The study was initiated as a result of poor accountability, lack of value for money and poor quality management in the public sector despite the availability of procurement procedures. The researcher used the following objectives to guide the study: to establish the benefits of compliance with the procurement procedures, to identify the factors affecting the compliance with the procurement p...
TABLE OF CONTENTS DECLARATION ....................................................................................... i APPROVAL ............................................................................................. ii DEDICATION ........................................................................................ iii ACKNOWLEDGEMENT ......................................................................... iv LIST OF TABLES ..............................................................
ABSTRACT he study sought to establish the relationship between partnership sourcmg and organization roductivity in GM TVMPECO with objectives such as; investigation of the contribution of artnership sourcing towards organization productivity, identification of ways of developing rorld-class partnerships and identification of the barriers of partnership sourcing. 'he purpose of the study was to assess the impact of partnership sourcing on organization roductivity since organizations had not a...
ABSRACT The study is about the impact of purchasing system on the performance of small firms a case of KAMULI FINE BREAD BAKERY. The report gives an account to identify the impacts of purchasing system on the performance of a firm and the objectives of the study are; identifying how purchasing system impact on the performance of a firm, the factors affecting the purchasing system and to establish the relationship between purchasing system and the performance of a firm. Relevant literature b...
ABSTRACT The study examined logistical support and the performance of customer service staff of Horrnud Telecom Somalia. While the Hertel standard for customer care is effective response to customer complaints within 30 hours, there seemed to be customer service staff felt about the logistics support that were provided for their work. The literature review, the key concept of logistics management and customer service were defined and explained. The components of logistics support were also d...
ABSTRACT The study examined the relationship between quality management and procurement sustainability, the study was guided by three main objectives that is to say; To examine the role of quality planning on procurement sustainability of Mukwano Group of Companies, To assess the impact of quality control on procurement sustainability of Mukwano Group of Companies and To examine the relationship between quality assurance and procurement sustainability of Mukwano Group of Companies. The ...