This study was conducted to examine the impact of emotional intelligence on quality service delivery and customer loyalty. Training and age were used as moderators. A total of 500 participants comprising 200 retailers and 300 customers were sampled through purposive and convenience sampling. Participants’ age ranged between 19 and 40 years. Emotional intelligence was measured with the assessing emotions scale and quality service delivery and customer loyalty were measured using the SER...
ABSTRACT The role of traditional healers in Africa, in general, and Ghana, in particular, cannot be underestimated. The many reasons leading to this could include, but not limited to, inadequate access to quality health care in terms of facilities, health personnel and affordable health care. Inasmuch as efforts have being put in to standardize the practices of traditional healers to offer health services in Ghana, there seem to be challenges especially in the area of mental/psychological hea...
ABSTRACT The Kaufman Assessment Battery for Children-second Edition (KABC-II) is a foreign psychological test which is increasingly being employed by practitioners in Ghana in the assessment of intelligence and cognitive abilities in children although it has not been locally normed as yet. Thus, the performance of 90 school children in Ghana aged between 6 and 12 years, whose sociocultural backgrounds may differ considerably from those for whom the KABC-II were normed, was investigated in thi...
ABSTRACT Poor communities in Africa are disproportionately affected by mental disorders globally. Current research proposes that improving mental health in poor communities requires building their mental health competence. There are however limited community mental health competency studies in African context, to inform diagnosis of social realities of mental health in such communities and guide intervention planning. Integrating the social psychology of participation and community mental hea...
ABSTRACT Learning to live with and take care of a family member with stroke is immensely complex and demanding. Without appropriate support and coping strategies, informal caregivers are at risk of their own general health decreasing thus becoming a patient themselves. The study therefore examined predictors of mental health among informal caregivers of stroke patients /survivors. A sample of one hundred (150) participants were purposively sampled using a cross sectional research design at th...
ABSTRACT Using the research survey method, the study sought to assess how psychosocial determinants like religion, cultural identity and gender role ideology affected the help seeking behaviour of married persons in the event of them experiencing intimate partner violence, as well as the relationship between age, gender, education and help seeking. Convenient sampling technique was used to collect data from two hundred and five participants comprising 100 males and 105 females. The Pearson Co...
ABSTRACT Background: Hypertension, a major risk factor for cardiovascular diseases, is increasingly becoming prevalent among adult men in Sub-Saharan Africa. Despite the gendered burden and risk of hypertension among men, there is a lack of gendered analysis on chronic illness experiences of men in Ghana. Objectives: This thesis examined masculinity, health and experiences of hypertension among men in two urban poor communities in Accra, Ghana’s capital. The gaps in the literature informed ...
ABSTRACT Research into sexting has yield inconsistent result in terms of sexting prevalence and correlates such as sexual risk behaviours and psychological wellbeing. The present study examined the relationships between sexting, sexual risk behaviours and psychological wellbeing among college students in Ghana. This cross-sectional survey recruited 380 undergraduate students in the Greater Accra Region using a convenient sampling technique. The study revealed that sexting behaviours is posi...
a b s t r a c t The aim of this study was three-fold to study (a) sex differences in the report of psychiatric symptoms. (b) sex differences in locus of control and (c) the relationship between locus of control and report of psychiatric symptoms. The study also looked at the relationship that exists between Marital Status, Age and Education and locus of control and the report of psychiatric symptoms. Two self-administered questionnaire were given to 320 Ghanaian working Adults aged between 21...
ABSTRACT The study examined the psychosocial correlates of psychological wellbeing among the clergy of the Presbyterian Church and the Church of Pentecost in Accra. A concurrent mixed-method approach composed of a quantitative and qualitative methods was used. The quantitative involved the use of questionnaires administered to three hundred and six (306) conveniently sampled clergy from some selected congregations among the GA and GA West Presbyteries of the Presbyterian church of Ghana in Ac...
ABSTRACT The role of forgiveness of perceived offenses in health has gained empirical attention for about three decades now in various areas including the area of Human Immunodeficiency Virus and Acquired Immune Deficiency Syndrome (HIV/AIDS). This study aimed at investigating the relationship between forgiveness of offenses directly related to one’s HIV/AIDS-positive status and two health outcomes – psychological health-related quality of life (PHRQOL) and immune functioning, measured b...
Abstract This study examined the prevalence of menopausal symptoms and coping strategies among a total of 140 woman selected from ST Andrew Anglican church Abossey Okai in Accra. The effects of the average age of the participants and number of children on women‘s experience of menopausal symptoms and coping were also examined. The employed a cross-sectional survey design and a set of questionnaires measuring signs and symptoms of menopause and coping strategies were administered to the resp...
A B S T R A C T The purpose of this study was to obtain information regarding the understanding of the schizophrenic patients’ beliefs about voices (auditory hallucinations) and their adopted coping strategies. The Ways of Coping Checklist, a Semi-Structured Questionnaire and the Global Assessment of Functioning Scale were used to explore the beliefs patients suffering from schizophrenia have about auditory hallucinations and the ways of coping patients adopt to cope with auditory hallucin...
ABSTRACT Systemic Lupus Erythematosus is a disorder in which a person’s immune system attacks the tissues and organs of the body, causing inflammation, damage and dysfunction. Challenges associated with SLE include cognitive and behavioural changes as well as problems with perceived quality of life. It affects mainly women in their prime in Sub-Saharan Africa. This study examined the neuropsychological functioning of individuals with systemic lupus erythematosus (SLE) in Accra, Ghana. The s...
ABSTRACT The purpose of this study was to investigate the relationship between Perceived Organizational Politics, Organizational Commitment and Organizational Citizenship Behavior among 2 selected public sector organizations in Accra. A survey correlational research design was used in the collection of data from 160 participants from the Ghana Standards Authority, a regulatory body in Ghana and the West Africa Examination council an international body for examination in Ghana. Perceived orga...