Human Resource Practices and Employee Performance in Montserrado Local Government-liberia

ABSTRACT The study established the effect of human resource practices on employee performance in Montserrado County in Monrovia, Liberia, three specific objectives guided this study and these were i) determining the effect of promotional opportunities on employee performance in Montserrado County in Monrovia, Liberia; ii) establishing the effect of training opportunities on employee performance in Montserrado County in Monrovia, Liberia, and (iii) investigating the effect of performance appraisals on employee performance in Montserrado County in Monrovia, Liberia. The study adopted the following designs; descriptive correlational to measure the degree of association between variables, cross-sectional research design was used because data was drawn/collected from a wide spread of respondents and multiple linear regression analysis was used to establish the significant effect between variables. The study used a research population of 200 and a sample size of 133. The findings indicated that promotional opportunities significantly affects employee performance in Montserrado County in Monrovia, Liberia, the findings revealed that there is a significant effect training opportunities has on employee performance in Montserrado County in Monrovia Liberia and the findings of this study proved a positive significant effect performance appraisal has on employee performance in Montserrado County in Monrovia, Liberia. The researcher concluded that; promotional opportunities has a positive significant effect on employee performance in Montserrado County in Monrovia, Liberia, hence concluding that promotional opportunities contribute to employee performance in Montserrado County in Monrovia, Liberia, and finally performance a~5praisal has a positive significant effect on employee performance in Montserrado County in Monrovia, Liberia, hence concluding that good performance appraisal increases the level of employee performance in Montserrado County in Monrovia, Liberia and poor performance appraisal system reduces it. The researcher recommended that; the ~managernent of Montserrado County should make sure that promotions are based on how wE~l an employee does the work but not basing on tribe and religion, the employees-in Montserr~do County should have the opportunity to have ‘a say’ in organizational policies and decisions that affect them, this can be done by allowing employees to attend meetings and let them contribute during decision making, and the dimensions of access to services should always be a pre~condition for quality in Montserrado County in Monrovia, Liberia. The study contributed to new knowledge by identifying different human resource practices used in Montserrado County in Monrovia, Liberia which induded promotional opportunities, training opportunities and performance appraisals. The following are the measurements of employee performance in Montserrado County in Monrovia, Liberia; work efficiency, service delivery and goal accomplishment. 

TABLE OF CONTENT

DECLARATION

APPROVAL

DEI~CATION iii

ACKNOWLEDGEMENT iv

ABSTRACT viii

CHAPTER ONE , viii

INTRODUCTION 0000000000000000000000000000000000000000000000n000000000000000000000000000000000000000000 1

1.0 Introduction 1

1.1 Background of the study 1

1.1.1 Historical perspective 1

1.1.2 Theoretical perspective 2

1.1.3 Conceptual perspective 3

1.1.4 Contextual perspective 4

1.2 Statement of the Problem 5

1.3 Purpose of the study 6

1.4 Research Objectives 6

1.5 Research questions 6

1.6 Hypothesis 6

1.7 Scope 7

1.7.1 Geographical of the Study 7

1.7.2. Theoretical Scope 7

1.7.3. Content scope 7

1,8 Significance of the Study 7

1.9 Operational definition of key terms 8

CHAPTER TWO  10

LITERATURE REVIEW nooonoaootnnoooaaoooaaooooaooooouooooomaouoaoooosnooonoaooooouoaoaono,,,o’souou 10

2.0 Introduction 10

V

2.1 Theoretical review ~10

2.2 Conceptual frame work~12

2.3 Related literature 13

2.4 Related studies 17

2.5 Research Gaps 28

CHAPTER TH REE ~,n~unnn,,~noumauana,n,,en,,,n,,ua nan, 29

M 29

3.0 introduction 29

3.1 Research Design 29

3.2 Research Population 29

3.3 Sample Size 29

3.4 Sampling Procedures 30

3.5 Data sources 31

3,6 Data collection instruments 31

3.6.1 Questionnaires 31

3.6.2 Interview guide 31

3.7 Data quality control 32

3.7.1 Validity 32

3.7~ Reliability 33

3.8 Data gatheringprocedures 34

3.9 Data Analysis 35

3.10 Ethical Consideration 36

CHAPTER FOUR ,,,,,,,a,aa,,,,,,,,,,,,,,,,n,,,,,,,,,,,,,,,,,,,,,,a,,,,,,,,,,n,,,’a’’’’’’a’nan’’a’’s’’37

4.0

PRESENTATION,

Introduction

ANALYSIS AND INTERPRETATION OF ~

37

4.1 Profile of respondents 37

4.2 Human resource practices 39

Table 4.2: Human resource practices 40

4.3 Employee performance~42

4.5 Objective two; 47

C HAPTER FIVE 51

DICUSSIONS, CONCLUSIONS AND RECOMMENDATIONS~ 51

5.0 Introduction 51

5.1 Discussions 51

5.2 Conclusions 54

5.3 Recommendations 55

5.5 Areas for further research 56

REFERENCES 57

APPENDIX I 61

RESEARCH INSTRUMENT 61