ABSTRACT This study entitled “non-monetary rewards and employee performance in University Teaching Hospital of Kigali (UTHK). Turnover of qualified employees and remaining staffs who have organizational citizenship behaviour have been demotivated which can influence employee performance was the main problem of this research. The study was carried out basing on four specific objectives: to identify respondents’ demographical characteristics; to determine the degree of non-monetary reward; to establish the level of employee performance; and then to determine if there is a significant relationship between the degree of nonmonetary reward and the level of employee performance in UTHK. The descriptive research design method was used in this study. It involves using questionnaire in collecting data from the respondents and both quantitative and qualitative research designs were used for data analysis. The SPSS was used to analyze all data. The study population comprised 714 employees of UTHK from which sample size of 256 respondents was chosen, using systematic random sampling method. The data were expressed into tables and were processed using frequency distribution, means and Pearson’s Linear Correlation Coefficient. The research findings stated that non-monetary rewards were indispensable to improve employee performance because there is a positive correlation in all instances. Therefore, the null hypothesis has been rejected. The researcher recommended establishing an effective system of non-monetary rewards as a tool of employee motivation for good performance,
TABLE OF CONTENTS
Chapter Page.
One: THE PROBLEM AND ITS SCOPE 1
Background of the Study 1
Statement of the Problem 1
Objectives of the study 5
Research Questions 6
Hypothesis 6
Scope of the Study 6
Significance of the Study 7
Operational Definitions of Key Terms 8
Two: REVIEW OF RELATED LITERATURE 10
Introduction 10
Concepts, Opinions, Ideas from Authors! Experts 10
Theoretical perspectives 13
Related studies 19
Three: METHODOLOGY 27
Research Design 27
Research population 27
Sample size 27
Sampling procedure 29
Research instrument 30
Validity and reliability of the instrument 30
viii
Data analysis 32
Ethical considerations 33
Limitations of the study 34
Four: PRESENTATION, INTERPRETATION AND DISCUSSION OF
FINDINGS 35
Demographic identification of respondents 35
Non-monetary rewards applied in university Teaching 37
Hospital of Kigali
Establish the Level of employee performance in University 37
Teaching of Kigali Hospital
The relationship between non-monetary rewards and employee
Perfromance in university Teaching Hopsital of Kigali 49
Five: SUMMARY OF FINDINGS, RECOMMENDATIONS AND
CONCLUSION 51
Summary of findings 51
Conclusion
Recommendation 56
REFERENCES 60
Appendix I : Transmittal letter 67
Appendix II: Clearance from Ethics Committee 69
Appendix III: Informed consent 70
Appendix IV: Researcher instrument 71
Appendix V: Research’s curriculum vitae 72
Research, S. (2022). Non-monetary Reward and Employee Performance in University Teaching Hospital of Kigali. Afribary. Retrieved from https://afribary.com/works/non-monetary-reward-and-employee-performance-in-university-teaching-hospital-of-kigali
Research, SSA "Non-monetary Reward and Employee Performance in University Teaching Hospital of Kigali" Afribary. Afribary, 13 Sep. 2022, https://afribary.com/works/non-monetary-reward-and-employee-performance-in-university-teaching-hospital-of-kigali. Accessed 02 Dec. 2024.
Research, SSA . "Non-monetary Reward and Employee Performance in University Teaching Hospital of Kigali". Afribary, Afribary, 13 Sep. 2022. Web. 02 Dec. 2024. < https://afribary.com/works/non-monetary-reward-and-employee-performance-in-university-teaching-hospital-of-kigali >.
Research, SSA . "Non-monetary Reward and Employee Performance in University Teaching Hospital of Kigali" Afribary (2022). Accessed December 02, 2024. https://afribary.com/works/non-monetary-reward-and-employee-performance-in-university-teaching-hospital-of-kigali