Occupational Stress and Organization Performance in Uganda A Case Study of Mukwano Group of Companies (U) Ltd Kampala

TABLE OF CONTENTS

DECLARATION ............................................................................................................................. i

APPROVAL ................................................................................................................................... ii

DEDICATION ............................................................................................................................... iii

ACKNOWLEDGEMENT ............................................................................................................. iv

ABSTRACT .................................................................................................................................... v

TABLE OF CONTENTS .............................................................................................................. vi

CHAPTER ONE .............................................................................................................................. 1

1.0 Introduction ................................................................................................................................ 1

1.1 Back ground to the Study .......................................................................................................... 1

1.2 Problem Statement ..................................................................................................................... 3

1.3 Purpose of the Study .................................................................................................................. 3

1.4 Objectives of the Study .............................................................................................................. 3

1.5 Research Questions .................................................................................................................... 4

1.6 Scope of the study ...................................................................................................................... 4

1.6.1 Geographical Scope ................................................................................................................ 4

1.6.2 Content Scope ......................................................................................................................... 4

1. 7 Significance of the Study ........................................................................................................... 5

CHAPTER TWO: LITERATURE REVIEW .................................................................................. 7

2.0 Introduction ................................................................................................................................ ?

2.1 Theoretical framework ............................................................................................................... 7

2.2 Conceptual framework ............................................................................................................... 5

2.3 Related Literature ...................................................................................................................... 9

2.2.1 Causes of occupational stress at the work place Conflict at work ......................................... 11

2.3 .2 Effects of stress on employee performance in organizations ............................................... 19

~.3.3 Measures of reducing stress in an organization .................................................................... 25

1.0 Introduction .............................................................................................................................. 29

1.1 Research Design ...................................................................................................................... 29

vi

3.2 Study population ...................................................................................................................... 29

3.3 Sample population ................................................................................................................... 29

3.4 Sampling Techniques ............................................................................................................... 30

3.5 Data Sources ............................................................................................................................ 30

3.6 Data Collection instruments .................................................................................................... 30

3.3.1 Questionnaire ........................................................................................................................ 30

3.3.2 Interviews ............................................................................................................................. 30

3.4 Data Analysis of the Findings .................................................................................................. 30

3.5 Data Reliability and Validity ................................................................................................... 31

3.6 Research Limitations ............................................................................................................... 31

CHAPTER FOUR ......................................................................................................................... 33

DATA PRESENTATION, INTERPRETATIONS AND ANAL YSIS ........................................ .33

4.0 Introduction ......................................................................................................................... 33

4.1 The Causes of occupational stress ........................................................................................... 33

4.2 The Effects of stress on employee performance in an organization ........................................ 34

4.3 The measures of reducing on stress in an organization .......................................................... .36

CHAPTER FIVE ........................................................................................................................... 38

DISCUSSION, CONCLUSIONS AND RECOMMENDATIONS .............................................. 38

5.0 Introduction ......................................................................................................................... 38

5.1 Discussion ........................................................................................................................... 38

5 .1.1 The Causes of occupational stress ....................................................................................... .3 8

5.1.2 The Effects of stress on employee performance in an organization ..................................... 38

5 .1.3 The measures of reducing on stress in an organization ........................................................ 3 9

5.2 Conclusion .......................................................................................................................... 39

5.3 Recommendations .................................................................................................................... 40

5.4 Limitations ............................................................................... Error! Bookmark not defined.

5.4 Area of further study ................................................................................................................ 41

REFERENCES .............................................................................................................................. 42

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APPENDIX A ................................................................................................................................ 46

RESEARCH QUESTIONNAIRE ................................................................................................. 46

APPENDIX B: BUDGET .............................................................................................................. 50

Appendix II: The proposed Time Frame ....................................................................................... 51

Appendix II: INTERVIEW GUIDE ..............................................................................................

ABSTRACT

The study set out to assess occupational stress and organization performance at Mukwano Group

of companies Uganda Limited. It was guided by a number of objectives which were; to fmd out

the causes of occupational stress in organizations, to establish the effects of stress on employee

performance in organizations, to establish the measures of reducing on stress in an organization.

A sample of 48 respondents was used The study was carried out using a self administered questionnaire and an interview guide and the results were analyzed and presented in tables, figures and on content. The study concluded that there are a number of factors leading to occupational stress in Mukwano Group of companies. The presence of difficult workers was found out to be the major cause of occupational stress in Mukwano group of companies, while low motivation and moral was the major effect of stress on employee performance in Mukwano group of companies and lastly making changes in the organization was suggested as the most effective measure of reducing on stress in Mukwano

Group of companies. There are still a number of challenges that need to be addressed at all levels

of the organization concerning occupational stress and the ability to create report among the

respondents so as to create a conducive environment in order to get the required information and

there is also need to enhance employee remuneration to help them love the organization. It is

also important to enhance Communication skills acquired and applied during work management.

The researcher recommend that the organization should make interventions like identifying or

determining the signs of stress, identifying possible causes for the signs and developing possible

proposed solutions for each sign as ways of reducing on occupational stress than encouraging

labour turn over, the organization can train their workers according to the organization needs to

help them to adopt to new challenges and Management should always inform workers in case of

need for voluntary turn over rather than creating possible outcomes that can cause occupational

stress