QUALITY MANAGEMENT SYSTEM

A quality management system (QMS) is a set of policies, processes and proceduresrequired for planning and execution (production/development/service) in the core business area of an organization. (i.e. Areas that can impact the organization’s ability to meet customer requirements. The term "Quality Management System" and the acronym "QMS" were invented in 1991 by Ken Croucher, a British management consultant working on designing and implementing a generic model of a QMS within the IT industry. A quality management system (QMS) is defined as a formalized system that documents processes, procedures, and responsibilities for achieving quality policies and objectives. A QMS helps coordinate and direct an organization’s activities to meet customer and regulatory requirements and improve its effectiveness and efficiency on a continuous basis. A process-based QMS enables the organizations to identify measure, control and improve the various core business processes that will ultimately lead to improved business performance