The Effects Of Motivation On Organizational Performance. Case Study: Ministry Of Telecommunication And Postal Services Southern Sudan.

ABSTRACT

An investigation on the effects of motivation on organizational performance in

the ministry of telecommunication and postal services in southern Sudan.

The study was designed as a case study of the ministry of telecommunication and

postal services in Southern Sudan and the total of the respondents of 30 were involved

in the exercise or the study. The respondents included; top management, middle

management, line management and the subordinates in general.

The objectives of the study included the following; first objective was to examine the

effects of motivation on organizational performance, the second one was to establish

the forms of motivation used in the ministry and the third one was to investigate the

challenges of motivation faced in the ministry.

The analysis of the study included both the quantitative and qualitative techniques.

The tools used for collecting the data were interviews and the questionnaires.

The findings revealed that the effects of motivation increased the level of employee

commitment towards their jobs, high productivity. Sound mind employee-employer

relationship and the reduction on labor turnover among others.

The findings from the study indicated that the forms which were used in the ministry

were supported by the majority of the employees being represented by 93% of the

total. They backed up the extrinsic motivational form as good to be practiced in the

ministry. They said that extrinsic motivation is direct to help an individual when in

need.

The study further discovered that the major challenges of motivation in the ministry

that employee faced were; favoritism, racism based on ethnic background, corruption,

consanguinity or bloody relationship and lack of consideration on diverse or variation

in need in the ministry instead some benefits were channeled to those who do not

deserve to have them among others.

The conclusion of the study indicated that there were many factors that were

responsible for hindering the effectiveness in organizational performance. It was

deduced that since motivation is a road map to the success of the organization, the

ministry should incorporate motivation as the major tool to be used so that the

workers exert their optimal efforts to and reduce on labor turnover as well as

absenteeism and maximizes on performance.

The following recommendations were made; introduction of clear policies, rules and

regulations that would guide the operations in the ministry, provision of training

package so that the providers should know what they are supposed to do and how

they are supposed to deal with it.