The Influence of Job Satisfaction On the Performance of Employees, A Case Study of Mtn Uganda

ABSTRACT The purpose of this study was to describe the effect ofjob satisfaction on the employees’ performance in MTN ~. ganda. The objectives of the study were to investigate the factors that influence job satisfaction, assess the indicators of job satisfaction and assess the influence ofjob satisfaction on the performance of employees. The method used fo data collection was through questionnaires distributed to the employees and inter~ ews conducted with the top management of MTN. Data collected. presented and analyzed on the first objective indicated that MTN Uganda has a reward system that has enabled the employees to be satisfied v~ith their jobs. Most respondents 50 (66.7%) reported t1~at MTN Uganda provides one or another types of rewards to its employees. The second objective shows that 86.7% of respondents respected their fellow workers which had a huge impact on building an environment of good personality. The research discovered that an overwhelming majority of respondents 98.7% agreed that job satisfaction builds an environment of good personality. The recommendations of the study are that; MTN should revise the policies to suit the needs of all employee fairly which will result to job satisfaction. MTN Uganda should make sure that the re~~ rding system is based on merit not on education and experience as mentioned by emplo~.ees. MTN is recommended to base promotions on merit and competency in order ~o raise the employees’ morale tbr a better performance. It is recommended that all ITN employees whether nev. or long time serving should be given some form of rnotivat~ ii to arouse their satisfaction for a better performance.