Training and Employee Performance in Selected Institutions in Dar-Es-Salaam Tanzania

ABSTRACT 

The study aims to establish the relationship between training and employee performance and was guided by the following objectives; To assess how training needs assessment affects employee performance at TPB- Dar-es-Salaam; to investigate the importance of on-the-job and off-the-job on employee performance at TPB-Dar-es-Salaam; to examine the effect of performance appraisal on employee performance at TPB-Dar es-Salaam. A descriptive research design was used involving the application of both qualitative and quantitative research techniques. Purposive sampling and simple random sampling were used in data collection. The target population was 160 and the sample size of 113 was obtained. The study found out that training without first performing need assessment end up in conducting poor training. On the job and off the job training techniques significantly lead to low employee performance, Employee performance appraisal significantly lead to low employee performance. HODs in various departments should carry out a thorough needs assessment and task analysis that identifies the content of training and what an employee can do in order to perform competently. Emphasis should be put on the other modes of on-the-job techniques rather than zeroing down on job instruction training. Coaching method should be used because under this type of method, the employee is trained on the job by an experienced worker. Performance appraisal should be done on a quarterly basis unlike on an annually basis at the bank.

TABLE OF CONTENTS

Chapter Page

Title page

Declaration A ii

Declaration B iii

Approval sheet iv

Dedication v

Acknowledgements vi

Table of contents vii

List of tables x

List of figures xi

List of Acronyms xii

Abstract xiii

One THE PROBLEM AND ITSSCOPE 1

Background of the Study 1

Statement of the Problem 5

Purpose of the Study 6

Research Objectives 6

Research Questions 6

Scope 6

Significance of the Study 7

Two REVIEW OF RELATED LITERATURE 8

Introduction 8

Concepts, Ideas, Opinions of Authors/Experts 8

Theoretical Perspectives 9

Related Studies 10

Three METHODOLOGY 23

Introduction 23

Research Design 23

Research Population 23

Sample size 23

Sampling Procedure 23

Research Instrument 24

Validity and Reliability of the Instrument 26

Data Gathering Procedures 26

Data Analysis 26

Ethical Considerations 27

Limitations of the Study 27

Four PRESENTATION, ANALYSIS AND INTERPRITATION

OF DATA 29

Introduction 29

Data Analysis 29

Five FINDINGS, CONCLUSIONS, RECOMMENDATIONS 44

Introduction 44

Findings 44

Conclusions 46

Recommendations 47

Suggested areas for further research 50

References 51

Appendices 53

Appendix I Transmittal Letter 53

Appendix II - Clearance from Ethics Committee 54

Appendix III - Organizational Structure 55

Appendix IV - Population and Sample size 57

Appendix V - Research Instrument 58

Appendix Vi - Research’s Curriculum Vitae 64