TRAINING AND JOB PERFORMANCE OF ADMINISTRATIVE SENIOR STAFF AT THE UNIVERSITY OF CAPE COAST

ABSTRACT

This study aimed at assessing training and job performance among

administrative senior staff at the University of Cape Coast. Specifically, the

study sought to assess the level of effectiveness of training among the

administrative senior staff; evaluate the job performance of the administrative

senior staff; and finally assess the effect of training on the job performance of

the administrative senior staff. Using Krejcie and Morgan’s (1970) statistical

table, 214 administrative senior staff were sampled out of 478. Data was

obtained through a self-administered questionnaire and the results were

analysed by the use of the Statistical Package for Social Sciences (SPSS,

V21.0) software and the SMART PLS (V3). The findings revealed that there

was a moderate level of job performance in all the dimensions of performance.

For example, the level of performance among the administrative senior staff

was moderate in terms of decision making and individual composure. It was

also found that, training had the highest impact on adaptive performance at

UCC. This was followed by contextual performance and the least being task

performance. The study concludes that training among the administrative

senior staff has been successful in influencing how they adapt, though

generally, it can be concluded that other variables that influence performance

were not included. This study recommends that the Training and Development

Section at UCC should ensure Section-specific, Unit-specific and Departmentspecific

needs assessment for training that is based on job performance

requirements for such Sections, Units and Departments.