Workplace Conflict and Employee Performance in Selected Branches of Daha Shil Company in Mogadishu, Somalia

ABSTRACT 

The study focused on workplace conflict and employee performance in selected branches of Dahabshil Company in Mogadishu, Somalia. Five objectives guided the study namely; the characteristics of the respondents, factors associated with workplace conflicts among employees, the degree of performance of employees, relationship between workplace conflict and employee performance and strategies for enhancement of the performance of employees. The study used the cross-sectional survey research design in which questionnaires were the main data collection instrument. From a population of 150 elements, a sample size of 108 respondents was used. The sample was selected using the stratified sampling technique. The study revealed that there were various causes of conflicts in Dahabshil Company. The most common causes included; compensation system. On the part of employee performance; it was found that employees were not reporting to work in time. Furthermore, neither did the employees carefully follow company regulations and procedures nor reported to work on a daily basis without maintaining their work schedules. The study concluded that there were many causes of workplace conflicts which impacted on employee’s performance both positively and negatively. This was however not confirmed by the hypothesis tests. It was thus recommended that; investing enough time in collecting and analyzing data about employee relations within the organisation, introduction of training and education programmes, creating a conducive working environment for employees to work in harmony and improving communication and information flow among employees were instrumental in dealing with workplace conflicts.

TABLE OF CONTENTS

Chapter Page

DECLARATION A:

DECLARATION B:

DEDICATION ii

APPROVAL SHEET . iv

ACKNOWLEDGEMENTS v

ABSTRACT vi

TABLE OF CONTENTS vii

LIST OF TABLES ix

ONE THE PROBLEM AND ITS SCOPE 1

Background 1

Statement of the Problem 7

Purpose of the Study 7

Research Objectives 7

Research Questions 8

Hypothesis 8

Scope of the Study 8

Significance of the Study 9

Operational Definitions of Key Terms 10

TWO REVIEW OF RELATED LITERATURE 11

Introduction 11

Concepts, Ideas, Opinions from Authors/Experts ii

Theoretical perspectives 14

Related Studies 15

THREE METHODOLOGY 25

Research Design 25

Research Population 25

Sample Size 26Sampling Procedure 27

Research Instruments 27

Data gathering procedure 27

Data analysis 28

Ethical Consideration 29

Limitations of the Study 29

FOUR PRESENTATION, INTERPRETATIONS AND DISCUSSIONS 31

Introduction 31

Demographic characteristics of respondents 31

Causes of workplace conflicts in Dahabshil Company 33

Performance of employees of Dahabshil Company 41

Relationship between workplace conflicts & employee performance 48

Hypothesis testing 48

FIVE SUMMARY, CONCLUSIONS AND RECOMMENDATIONs 52

Introduction 52

Summary of key findings 52

Conclusions 53

Recommendations 54

Areas for further research 55

References 56

APPENDIX I: INFORMED CONSENT 59

APPENDIX 2: RESEARCH QUESTIONNAIRE 60

APPENDIX 3: INTRODUCTORY LETTER 65

APPENDIX 4: AUTHORITY LETTER 66