SERVICE MANAGEMENT AND CUSTOMER CONTENTMENT: A CASE OF KEYSTONE BANK PLC. GOMBE STATE NIGERIA
Abstract Customer contentment and service management is a well-established concept and has long been a topic of high interest in both academia and practice in several areas like marketing, banking, consumer research, economic psychology, welfare-economics, and economics. This paper attempts an examination of service management and customer contentment in a service firms using Keystone Bank Plc, Gombe state as a case study. SERVQUAL model of dimension of service quality is adopted as framewor...
AN ASSESSMENT OF THE EFFECT OF SMEs ON EMPLOYMENT GENERATION IN GOMBE METROPOLIS
ABSTRACT This research examined the Effects of Small and Medium Enterprises (SMEs) on Employment Generation in Gombe Metropolis. The Personality Based Theory, Human Capital Theoryand the Goal Setting Theory were adopted as theoretical framework for this study. Data for the study were obtained through questionnaire designed on a four (4) point Likert scale. In all, one hundred respondents were used for this study. The responses were analyzed empirically using descriptive statistics for mean a...
A REVIEW OF AGRICULTURAL PROGRAMMES AND POLICIES IN NIGERIA
This study analyzed the effects of government agricultural reforms on Nigeria’s Agricultural Development with the specific objectives of assessing agricultural programmes and policies in Nigeria, identifying the challenges impeding the implementation of these programmes, determining the contribution of agriculture to the country’s economy over the last three decades (1980-2018), examining the trend in agriculture budgetary allocation over the last three decades (1980-2018) and proffer pos...
An Examination of Budget of Gombe State 2018 on Critical Sectors
Budgeting in the public sector is a document or a collection of documents that refers to the financial condition of the government (Turns, 2006). A budget is prospective in the sense that it refers to expected future revenue and expenditure. This assignment write-up examines Gombe state 2018 approved budget tagged “Budget of Enhance Economic Growth and Development” as what could be partly referred to as a follow up budget of the erstwhile 2017 budget tagged “Budget of Sustainability�...