Research Papers/Topics in Hospitality and Tourism

Hygiene Practices in Urban Restaurants: Investigating Possibilities of Introducing HACCP Systems in Thika Town

ABSTRACT The restaurant food sector has experienced significant growth in the past few decades due to population growth and rapid urbanization. Despite the economic benefits of the sector, it has been recognized as a potential hazard to public health when food is not wellprepared. The purpose of this study was to examine hygiene practices and the possibilities of introducing food safety assurance systems based on scientific methods to enhance food safety in urban restaurants. Whereas the sci...

Influence Of Servicescape On Customer Satisfaction In Restaurants Within Classified Hotels In Nairobi County, Kenya

ABSTRACT  The term „servicescapes‟ refers to several dimensions of the physical environment and is believed to have a strong impact on customers‟ satisfaction (Bitner, 1992). It comprises of different elements such as; Ambient Conditions (colour, lighting, music); Spatial layout and functionality (layout, equipment, furnishing); Signs, symbols and artefacts as well as cleanliness. Hospitality industry has grown and more customers increasingly expect a more entertaining environment to e...

Role Of Formal Hospitality Training On Job Performance Of Executive Chefs In Classified Hotels In Mombasa County, Kenya

Abstract Provision of food and beverage services to hotel guests complements accommodation for resident guests in hotels. Hospitality investors assume that a chef can easily be developed from the kitchen through apprentice and made to steer the kitchen operations to greater heights without necessarily undergoing formal training. With the fast changing culinary needs, chefs have become an integral component in determining the overall meal experience of guests and the achievement of kitchen op...

Eco-Tourism Development Challenges In South Sudan: A Case Study In Pibor And Boma Payams, Jonglei State

ABSTRACT Ecotourism is regarded as the fastest growing industry in the world. Africa was identified at the World Investment Conference in Geneva (WAIPA, 2005) as one of the continents with a significant potential for developing ecotourism. Ecotourism provides the best alternative for economic development to South Sudan which does not have any other mineral resources apart from oil, unlike most African countries. The development of ecotourism can contribute a lot to this semi autonomous countr...

Role Of Brand Perceptions And Entrepreneurial Self-Efficacy On Place Brand Equity In Western Kenya Tourism Circuit

ABSTRACT Many destinations have open up to and invested in the tourism industry leading to heightened competition between them. This has brought to fore the concept of place brand equity, where destinations seek to highlight their value to not only visitors, but also residents and investors. Tourism destinations have therefore developed strategies to enhance their brands. In Kenya, the National Tourism Blueprint 2030 recognizes that the tourism industry plays an important role in Kenya‟s ec...

Occupational Accidents In Hotels Within Eldoret Town, Kenya: Awareness And Prevention

ABSTRACT This study is entitled, ―Occupational Accidents in hotels within Eldoret Town: Awareness and Prevention‖. The specific objectives of the study were to establish whether there are policy guidelines relating to prevention of occupational accidents and to check whether legal requirements relating to safety at work are followed; determine the level of awareness of the safety procedures by the staff and proprietors of hotels within Eldoret municipality and to establish preventive meas...

Influence Of Cultural Practices On Tourism Development In Baringo County, Kenya

ABSTRACT Baringo is a cultures-diverse county that hosts communities including the Pokot, Ilchamus, Tugen and other Kenyan communities. This makes the county a true definition of social and cultural diversity. Although Baringo is known for cultural diversity, existence of item based tourism rather than market based poses a danger to cultural tourism development. Whilst stiff competition is encountered on conventional tourists‟ destination, there is need of increasing supply of cultural attr...

Examining The Balanced Scorecard Approach To Measuring Performance Of Five Star Hotels In Nairobi, Kenya.

ABSTRACT Performance measurement is a term that refers to the process of quantifying the efficiency and effectiveness of past actions. Traditional models for determining the performance and effectiveness of employees rely heavily on financial accounting indicators. However, this study shifts the perspective of how performance measurement can be conducted. In today‟s competitive environments, hotels are competing in terms of non-financial measures like product quality, delivery, reliability ...

Value Co-Creation On Guests’ Loyalty In Classified Vacation Hotels In Mombasa County, Kenya.

ABSTRACT Value co-creation is a business strategy that can enhance the performance of modern hospitality firms. However, its adoption and applicability in the hotel industry more so in Kenya has not been given much attention. The aim of this research was to establish how value co-creation influences guests‟ loyalty in classified vacation hotels in Mombasa County, Kenya. Specifically, the study sought to: find out how dialogue influences guests‟ loyalty in classified vacation hotels, deter...

Shompole Eco-Lodge‟S Influence On Community Development In The Magadi Region, Kenya

ABSTRACT The tourism industry has been recognized as a major industry which could help in development and poverty reduction in Kenya. This is especially through ecotourism and community-based tourism enterprises which can ensure that the local communities benefit. The purpose of this study was to explore the value of the Shompole eco- lodge to community development and how the lodge‟s presence has improved the livelihoods and the attitudes of the community towards wildlife conservation. The...

Role Of Conventions In Influencing Tourism Performance In Nairobi City County, Kenya

ABSTRACT Research has shown that conventions are a high value-added industry. This can be argued that the outcome of money spent on convention facilities, convention tours, visitor stay and spending and promotion can be quantified and it is possible to see in terms of positive effects of conventions. There has been a continuous growth of convention industry, which has great potential both directly, and indirectly in delivering huge benefits in various areas including, convention center, accom...

Role Of Food Management Systems On Food Safety In 5-Star Rated Hotels In Nairobi City County, Kenya

ABSTRACT Ailments spread through food remains a common and persistent problem resulting in considerable illness and occasional mortality. The hospitality industry faces a unique set of risk management challenges as it strives to provide services and amenities that guests demand for their travels. Food Safety is important for the wellbeing and safety of hotel guests. In the recent past, there have been press reports of a number of cases related to food borne illness and the increased visibili...

The Efficacy Of Information And Communication Technology In Creating Competitive Advantage In 3-5 Star-Rated Hotels In Nairobi, Kenya

ABSTRACT Despite the many feasible benefits of ICT in the organizational competitiveness, the extent to which ICT has been applied to carve a niche in the hospitality industry still remains unclear. Various studies have demonstrated that companies which leverage Information and Communication Technology and product differentiation create an environment where ICT has a great impact in the business arena. While there exists some studies on ICT, none has focused on the efficacy of ICT in creating...

Influence Of Management Of Contract Catering Services On Customer Satisfaction In Selected Universities In Nairobi City County, Kenya

ABSTRACT The rapid growth and increase in contract catering services in Universities in Kenya, seeks to lower costs and respond to high level of competition. The main purpose of this study was to examine the influence of management of contract catering services on customer satisfaction in selected universities in Nairobi City County, Kenya. The study was to specifically seek to: assess the effect of policy guidelines, identify challenges, assess the effect of service quality, establish the ma...

An Integrated Servqual And Gap Model In Evaluating Customer Satisfaction In Budget Hotels In Nairobi City County, Kenya

ABSTRACT Increasingly, hotel industry has witnessed rapid growth in the 21stcentury and as a result competition within the industry has also intensified. This competition has been fueled by the preoccupation of service quality to add value and strengthen the complete guest experience. However, a major challenge facing the sector is the aspect of service quality particularly in budget hotels which target price sensitive customers. These hotels provide the customers with satisfactory core produ...


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