ABSTRACT Despite the many feasible benefits of ICT in the organizational competitiveness, the extent to which ICT has been applied to carve a niche in the hospitality industry still remains unclear. Various studies have demonstrated that companies which leverage Information and Communication Technology and product differentiation create an environment where ICT has a great impact in the business arena. While there exists some studies on ICT, none has focused on the efficacy of ICT in creating...
ABSTRACT The rapid growth and increase in contract catering services in Universities in Kenya, seeks to lower costs and respond to high level of competition. The main purpose of this study was to examine the influence of management of contract catering services on customer satisfaction in selected universities in Nairobi City County, Kenya. The study was to specifically seek to: assess the effect of policy guidelines, identify challenges, assess the effect of service quality, establish the ma...
ABSTRACT Increasingly, hotel industry has witnessed rapid growth in the 21stcentury and as a result competition within the industry has also intensified. This competition has been fueled by the preoccupation of service quality to add value and strengthen the complete guest experience. However, a major challenge facing the sector is the aspect of service quality particularly in budget hotels which target price sensitive customers. These hotels provide the customers with satisfactory core produ...
When one grows up in a distinctive culture, it’s bound to influence his/her lifestyle, including adopted traditions, taboos, rituals, belief system-and perhaps most enjoyable, his/her food choice. Thus, Culture in its diversity, comprising of beliefs, taboos, traditions, as well as rituals, has dietary requirements with regard to the dishes and/ingredients that may be consumed. Melia (2011) asserts that Food choices among the global hospitality clientele are diverse; including ethnic c...
ABSTRACT Food is a basic human need that plays a vital role in the sustenance of life. Its safety, however, has become a major concern to the food industry given that the consumption of contaminated food and water contributes to a myriad of health problems the world over. Although food prepared and served at the restaurants may look clean and taste delicious, it may have been contaminated by biological, chemical or physical hazards during the preparation procedures from the source through to ...
ABSTRACT Knowledge and attitude on the use of performance enhancing substances among athletes are important aspects in the fight against doping in sports . This study determined knowledge and attitudes of football athletes, coaches and sponsors on doping in Malawi. It established reported prevalence of the use of performance enhancing substances among football athletes, assessed knowledge of football athletes, coaches and sponsors and examined their attitu des respectively. It respective...
Abstract Non-classified hotels which comprise small hotels and guest houses are important accommodation providers as they offer limited services and products as compared to the classified hotels. Through guest satisfaction they can achieve repeat business and also get new business through word of mouth from previous guests. If they do not provide quality accommodation product and guest satisfaction, then they must be ready to suffer low occupancy levels. The challenge is for the hoteliers to ...
ABSTRACT Kenya’s tourism and in particular cultural tourism plays a vital role both in rural areas as well as in urban areas in ensuring sustainability of resources in a number of ways that include socio-cultural, economic as well as environmental. However, the creative cultural economy, especially when it relates to community creativity both inherited and current, has not been officially recognized and accounted for as such and neither has it been supported and promoted as having any pote...
ABSTRACT Innovations in internet advances have brought diverse challenges and opportunities for the travel agency sector. This study analyzed the implications of internet advances and the competitive strategies adopted by travel agencies in Nairobi County. It specifically evaluated the extent to which travel agencies have adopted and use internet developments, challenges and perceived benefits of the internet advances, the competitive strategies adopted to cope with the internet advances and ...
ABSTRACT Hospitality in hospitals is increasingly becoming a practice in the healthcare sector in many countries around the world. With the ever increasing number of private hospitals, stiff competition and the changing patient’s needs is compelling administrators to pursue new strategies to remain relevant in the market. This has seen hospitality products taking center stage as an element of differentiation for hospitals’ products in the market. Moreover, private hospitals are increasing...
ABSTRACT The study aimed to develop a body of knowledge on welfare initiatives applicable in university catering there by informing catering managers, universities management and hospitality human resource departments. The researcher used the descriptive research design as it is timely, cheap and accurate. The study was carried out in 5 out of 46 University campuses in Nairobi City County, Kenya. The study targeted 300 University catering employees and a sample size of 189 respondents was obt...
ABSTRACT Community based tourism is among the several alternatives to mass tourism that are considered to be more sustainable. The genesis and growth of Community Based Tourism Initiatives (CBTI) in the 1990s was based on their prospective ability to augment community support for wildlife conservation, while ensuring that local community participate and benefit from tourism development. However, a number of CBTIs in Kenya have failed to produce benefits substantial enough to meet community ex...
ABSTRACT The Kenyan tourism sector has over the years depended on beach and safari tourists visiting the country’s coastline and some selected wildlife conservation reserves respectively. This has exerted a lot of pressure on these resources resulting in bad environmental and social impacts. To deal with the negative impacts, there have been attempts to create and market alternative destinations such as forests. The purpose of this study was to assess forests and tourism product diversific...
ABSTRACT Rugby referees have for a long time volunteered to officiate matches in Kenya yet refereeing as an activity is stressful. It is an activity whereby the work environment is often unfriendly, performance is publicly scrutinized, and decisions elicit long debates. The purpose of this study was to investigate the sources of stress that affect active rugby union referees in Kenya and the subsequent coping strategies they adopt to persist in the activity. The study assessed the impact of ...
ABSTRACT The hospitality industry being allied with public health through the provision of food and drinks is guided by a number of food safety regulations among which is the Food Safety Act (1990) with the aim of safeguarding consumer health. Studies show however that despite the existence of these regulations and the powers conferred on relevant regulatory bodies to enforce compliance, food hygiene infractions exist amongst hotel operators with all its attendant negative implications. The ...