TOTAL QUALITY MANAGEMENT PRACTICES AND ORGANISATIONAL ABSTRACT Organisations all over the world have been trying to cope with a rapidly changing business environment in which management have to be more astute in finding ways to sustain or gain competitive advantage. Most manufacturing companies are now adopting Total Quality Management (TQM) and other new philosophies to become more effective in the way they conduct business. The relationship between TQM initiative and improved performance ...
ABSTRACT The securities market plays an integral role in any well functioning economy. In particular, it helps in raising of equity capital, provision of investment opportunities, and transfer of funds from surplus agents to deficit agents. In order to attain Vision 2030, the Nairobi Securities Exchange (NSE) is expected to play a key role in the economic pillar of this blueprint by perpetuating the mobilization of resources for implementation of envisaged flagship programs and projects. Howe...
ABSTRACT Adoption of Total Quality Management practices by organizations in Kenya develops voluntary technical standards, which add value to all types of business operations. They contribute to making the development and supply of products and services more efficiently, safer and cleaner. The general objective of this study was to investigate quality management practices effects on the performance of public hospitals in Kenya: A case of Moi Teaching and Referral Hospital. This study was ...
ABSTRACT Technology is revolutionizing the way that the financial industry operates. Technology has changed all the systems of banks including accounting and management systems as well as how services are delivered to customers. The growing penetration of cellular phones has given consumers the alternative to use digital wallets in environments that are not covered by internet networks. Customers are able to link their cards to their physical traditional wallets on their smartphones and use t...
ABSTRACT Recently in the banking sectorsome banks have suffered severe losses, this hassignificantly gone up over the last 10 yearsdue to non-performing loans thus, necessitating stringent talks about internal control measures. Given the kind of operations they engage in, financial institutions and particularly, banks are exposed to serious risks including borrowers’ default. Banks have to do away with non-performing loans for them to grow and remain stable.Hence, this study’s main object...
ABSTRACT Despite efforts of the government to maximize on revenue collection through value added taxes, it is indicated in literature that little has been achieved due to non-compliance to value added tax regulation. Inability of tax institutions to meet revenue targets annually is attributed and non-committal of micro and small scale traders to comply to value added tax regulations are issue of concern. This study aimed at establishing the influence of taxpayers΄ knowledge and value added ...
ABSTRACT Innovation of new business information systems or existing information systems in organizations in Kenya has become a necessity rather than a norm. Tea firms in India, Sri Lanka and other global tea producing countries are going through major challenges in doing business namely, rising labor costs, price volatility on world markets, revaluation of the Kenyan shillings vis-à-vis the US dollar and production outpacing exports. To survive in the global economy, stringent methods must b...
ABSTRACT Non-banking financial firms in Kenya have registered a decline in financial performance as which is a major hindrance in the realization of Vision 2030. This has led to a lower economic development and loss of jobs in Kenya, which is associated with social injustices. This study examined the relationship between corporate social responsibility and financial performance of non-banking financial institutions. The main objective of the study was to examine the relationship between corpo...
ABSTRACT This study sought to investigate the influence of performance appraisal on employee performance at Kibabii University in Bungoma County. The specific focus of the study was to determine the influence of evaluation, management by objectives, performance appraisal design and 360 degrees’ appraisal method on employee performance at Kibabii University in Bungoma County, Kenya. The research variables in this study were underpinned on the Organizational Justice Theory, Goal Setting ...
ABSTRACT Roads create a transportation network that gives shape to the living environment of people through various connectivity elements in our society. The constructions of the roads have been met with challenges of poor quality, delays and cost escalations; all of which are the parameters for performance. The study investigated the effects local contractors’ capacity on the performance of road projects in Nairobi City County, Kenya. The specific objectives of this study were to investiga...
ABSTRACT Most of the community based projects experience major hurdles in their life cycle and barely overcome the implementation stage. Despite the conception of various community based projects such as food projects, water projects, educations projects and health projects in Kiambu County, the county still faces a myriad of challenges from hunger, inadequate supply of water, maternal death and child deaths, stalled class rooms and health centres sponsored by donor agencies due to the delays...
ABSTRACT Cytonn Investments Limited is currently experiencing high employee turnover rates, especially with the junior members of staff; a situation that has prompted this study to be conducted with a focus on the organization. The purpose of this study was to investigate the influence of working environment on job satisfaction of employees in Cytonn investment. The study was guided by four specific objectives namely; to find out the influence of physical work environment, relationship, manag...
ABSTRACT Knowledge Management is how firms acquire, apply and store their intellectual capital. It is the information obtained and structured to influence the skills and experience of all the organizational employees efficiently and effectively in order to maintain the processing needs of information together with supporting and allowing decision making process on knowledge staff. Over the years Knowledge management has gained much prominence, and more attention has been focused on it to impr...
ABSTRACT Small and Medium Enterprises (SMEs) is an important sub sector for the Kenyan economy like many other developing countries since it employs about 85% of the Kenyan workforce (about 7.5million Kenyans of the current total employment). The current constitutional framework and the new Micro and Small Enterprise Act 2012 provide a new window of opportunity through which the evolution of SMEs can be realized through the devolution framework, however, the impact of devolution on SMEs deve...
ABSTRACT SMEs are considered key drivers of socio-economic development and competitiveness due to their multifaceted contributions to the economy. Despite the crucial role they play in the economy, SMEs face various challenges that stifle their potential and contribution to socio-economic development. Manufacturing SMEs are critical in Kenya’s development and yet remain uncompetitive, characterised by production of less diversified products, stagnated growth and contribution and low surviva...