ABSTRACT The problem of the present study is that despite the significant findings of the pilot study and existing literature on prevalence of polygamous loyalty amongst the retail chains’ loyalty programmes’ holders in Kenya, much is unknown about the drivers or factors influencing this phenomenon. Polygamous loyalty was conceptualized as customers’ membership to several different retail chains’ loyalty schemes. The study objective therefore was to establish factors influencing this...
ABSTRACT The problem in this study was that despite clear evidence from the literature that actual technology usage is a critical stage in the adoption process; drivers influencing mobile payment use remain under-researched in Kenya. In this study Consumer behavior intention was conceptualized as a predictor of actual use of mobile payment services in Kenya as evidenced from the literature. The study was guided by the following specific objectives; determine the influence of extrinsic and in...
ABSTRACT The returns on coffee sales have been low over the years, characterized by low revenues to the farmers from the coffee societies which market the coffee, inability to cover costs of production, low savings as well as investment in the production process. This has left many families in Nyeri county as well as other parts of the country, where livelihoods relied on coffee farming in abject poverty. The study aimed at determining the factors affecting the earnings of small holder coffe...
The Kenya national government devolution strategy opened up the financial sector to diverse and competitive markets. As a strategy to respond to the fragmented emergent markets and innovate unique products and services commercial banks in Meru County need to leverage on knowledge economy. However, the ambiguity is in translating employees‟ tacit knowledge dimension into actual changes that can lead to process improvement. The purpose of this study was to explore the role knowledge managemen...
ABSTRACT The study sought to investigate the adoption of mobile banking by MSEs in the Gikomba market with the objective of assessing the extent to which the use of mobile banking enhances the efficiency of MSEs in the market. Gikomba market was selected as the study area due to its diversity. The study adopted a descriptive research design in its methodology. The study was guided by the following objectives: to examine the effect of procurement efficiency on the operational efficiency of MS...
ABSTRACT This research set out to test for the presence of consistent stock performance as an anomaly in the Nairobi Securities Exchange (NSE) by employing monthly closing average stock price data that is balanced for 32 out of the 56 stocks listed in the NSE from years 2001 to 2010 as the sample. Frequency tests were employed to identify consistent stock trends, t-tests were employed to test significance of abnormal returns. Spearman rank correlation, standard deviation, range and proportio...
ABSTRACT The study’s main aim was to analyze the role of total quality management principles in Kenyan coffee house revenue generation. Specifically; to assess the effects of continuous process improvement on coffee house revenue generation, to analyze the effects of supplier partnering on coffee house revenue generation, to evaluate the effects of customer satisfaction on coffee house revenue generation, to explore the effect of quality control on coffee house revenue generation. A census...
ABSTRACT Corporate social responsibility (CSR) has emerged as an important aspect in the global business community and has become a mainstream activity. The purpose of this study was to assess the effect corporate social responsibility has on a financial performance of a firm. The main objective of the study was to assess the effects of CSR on financial performance of firms in Kenya. The specific objective of the study was to assess the effects of CSR on profitability, Liquidity and efficien...
ABSTRACT The capability of HEIs to serve as drivers of economic competitiveness is reducing in different developing countries due to numerous constraints which interfere with their quality. This PhD research investigated QAPs in Kenya’s HEIs and interrogated the efficacy of the frameworks used to foster teaching and learning at Programme level; examined the effectiveness of QAPs in Kenya’s HEIs with respect to the inputs, processes and outputs of education; investigated the challenges tha...
ABSTRACT The aim of this study was to determine effects of mobile money transactions on financial performance of Small and Medium enterprises in Nakuru Central business district. The objectives of the study were to determine, the frequency by which SMEs use mobile money transaction to carry out their business financial transactions financial; and the effects of mobile money transaction on sale revenue, debt collection, and cash management. The study employed descriptive survey research design...
ABSTRACT Knowledge is the most important asset to an organization since, unlike other organizational assets; it is non-imitable and takes a long time before it gets outdated. Many organizations pay a lot of attention to the quality of other factors of production like land and capital and ignore labor, entrepreneurship and management. The study sought to establish the influence of tacit knowledge sharing on the performance of public sector departments in Kenya. Chapter one traces the historic...
ABSTRACT The study sought to investigate the effects of open tendering on procurement of goods and services by Public Secondary Schools in Nyeri Central Sub- County of Nyeri County in Kenya. The study had four objectives namely to; Analyze the effect of Open tendering system on the quality of goods and services procured: Examine the influence of Open tendering system on the cost of goods and services procured: Assess the effectiveness of Open tendering on the accountability in procurement of...
ABSRACT Despite the fact that women constitute the single largest part of Kenyan population, majority, especially those in rural areas are faced with the challenge off accessing affordable savings and credit facilities. In effort to address this, the former Ministry of Planning and Vision 2030 through the Poverty Eradication Commission introduced table banking to assist women overcome financial challenges and attain economic empowerment. The study sought to investigate the role played by tab...
ABSTRACT The main purpose of this study was to assess the effectiveness of Electronic Tax Registers (ETRs) in the processing of Value Added Tax returns. The population under study comprised of 98 VAT registered taxpayers in Kisii town, which was stratified into; service providers, wholesalers & large scale retailers and supermarkets. The main instrument of collecting primary data was the questionnaires while secondary data was obtained from the KRA regional office. Analysis of data was mainly...
ABSTRACT There has been growing concern about environmental sustainability for future generations. Green Supply Chain Management are practices that can be used by companies to re-examine their purposes and create a favourable environmental image as manufacturing firms play an important role in the implementation of sustainable options. However, there has been no research that examines the effect of adopting Green Supply Chain Management on the competitiveness of Kenya’s food manufacturing ...